Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yolanda Ubinas

Bloomfield

Summary

Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.

Overview

13
13
years of professional experience

Work History

Support Coordinator

Mercy Drive Regional Corp.
05.2024 - Current
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals such as day habilitation and DVR.
  • Managed high-volume caseloads, ensuring timely completion of Quarterly Visits and Monthly monitoring tools and effective communication with clients and guardians.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for Annual ISP and NJCAT meetings.
  • Resolved issues through active listening and open-ended questioning, that solved individuals needs.

Office Manager

HR Block
01.2013 - 04.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and clients personnel records with up most integrity .
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Trained team members on new services and products to support promotional efforts.
  • Completed bi-weekly payroll for 25+ employees.

Education

Bachelor of Arts - Bilingual Education

Inter American University
Aguadilla,PR

Skills

  • Workload management
  • Document management
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Support Coordinator

Mercy Drive Regional Corp.
05.2024 - Current

Office Manager

HR Block
01.2013 - 04.2025

Bachelor of Arts - Bilingual Education

Inter American University

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Yolanda Ubinas