Yolanda Valentin

*Responsible included the implementation of strategies and action plans to maintain extraordinary customer experience and attain monthly Sales Objectives.

*Maintain daily operations at the location (store or kiosk).

*Directly supervise and mentor a group of employees and lead them to execute sales goals and customer experience excellence.

*2017 CWA Deployment Volunteer (May 19-21, 2017). *2017 Self Development Program Graduate.

*In Home Expert Pilot Puerto Rico 2017-2018.

*2018 Management Development Program (MDP) Participant.

*Mentoring and Developing Retail Sales Consultant.

* 50% of store Retail Sale Consultant achieved Business Experts 2018.

* Position the store as top Directv Sales

* Retail Store Customer interactions Skills.

* Manage Customer Escalations.

* Interaction between Retail Consultant and Customer to increase Closing Rates.

* Achieved a decrease in 30- and 3-days calling Rate.

* Maintain satisfactory Willing to Recommend Scores while in the position.

*At&t Second Quarter Top Ten Sellers 2016.

*Retail Management Development Program (RMDP) 2015.

*More than ten years or Retail Experience.

*Achieved Business Expert level.