Yolanda VanBuren
Olympia Fields,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Leasing Manager, Assistant Manager, Property Manager position. Ready to help team achieve company goals.
Hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
The Community Builders
08.2022 - Current
- Answer phones.
- Greet Prospects, Residents, and Guest.
- Ensured Clean, Tidy and Organized office
- Prepare late notices, 30 day notices, re-certification notices, and pest control notices.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
Property Manager
WPD Management
08.2019 - 03.2020
- Management of multiple properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to resolve tenant disputes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
Leasing Consultant
Axiom Properties
10.2017 - 02.2019
- Streamlined application process for prospective tenants, reducing wait times and increasing efficiency.
- Registered clients on database to enable tracking history and maintain updated records.
- Coordinated appointments to show marketed properties.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Managed online listings for property, ensuring accurate information was available for potential tenants at all times.
- Responded to requests and scheduled appointments for property showings.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in timely manner.
- Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
- Provided exceptional customer service, addressing inquiries in timely manner to maintain positive relationships with tenants.
- Responded to Common Area Maintenance (CAM) inquiries.
- Verified tenant incomes and other information before accepting lease applications.
COS, Assistant Manager, Assistant File Auditor
Eastlake Management Group
11.2013 - 03.2017
- Process Re-certifications and Interim.
- Managed Bulk appointments settings.
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Developed audit policies, guiding administrative and technical functions.
- Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
PATIENT ACCOUNTS REPRESENTATIVE
SOUTH SUBURBAN HOSPITAL
11.2010 - 01.2011
- Overall scanning of patient accounts and billing.
- Analyzed customer financial records to determine appropriate payment plan.
- Responded to customer inquiries and provided detailed account information.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
HOUSEKEEPING
ADVOCATE CHRIST HOSPITAL
03.2010 - 11.2010
- Environmental Services Representative, cleaning and sanitizing multiple areas of hospital.
Education
Illinois Leasing License
Real Estate Institute
Chicago, IL02.2019
No Degree - Certified Occupancy Specialist
NCHM
Chicago, IL02.2013
Licensed Pharmacy Technician -
Chicago State University
01.2007
Certified Nurses Assistant -
Ivy Tech State College
01.1997
Skills
- Fair Housing Regulations
- Yardi, Onesite, On-site, RealPage
- Peoples and Communication skills
- CRM Software
- Property Inspections
- Leasing and sales
- Administrative abilities
- Property Management
- Workplace Safety
- Customer Support
- Employee Recruitment
- Property Tours
- Schedule Planning
Certification
- Illinois Leasing License
- Certified Occupancy Specialist
- Recertification specialist
Work Authorization
Authorized to work in the US for any employer
Personal Information
Title: Property Management
Timeline
Assistant Community Manager
The Community Builders
08.2022 - Current
Property Manager
WPD Management
08.2019 - 03.2020
Leasing Consultant
Axiom Properties
10.2017 - 02.2019
COS, Assistant Manager, Assistant File Auditor
Eastlake Management Group
11.2013 - 03.2017
PATIENT ACCOUNTS REPRESENTATIVE
SOUTH SUBURBAN HOSPITAL
11.2010 - 01.2011
HOUSEKEEPING
ADVOCATE CHRIST HOSPITAL
03.2010 - 11.2010
Illinois Leasing License
Real Estate Institute
No Degree - Certified Occupancy Specialist
NCHM
Licensed Pharmacy Technician -
Chicago State University
Certified Nurses Assistant -
Ivy Tech State College
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