Yolanda V. Brathwaite
Atlanta,USA
Summary
Results-driven Human Resources professional with over 20 years of experience in public and private sectors. Expertise in HR Systems, workforce planning, fiscal management, and program leadership for teams exceeding 40 members and budgets over $1 million. Recognized for strong organizational skills, analytical thinking, and effective communication, driving key contributions in customer service and operational quality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisory Human Resources Specialist
DEPARTMENT OF DEFENSE EDUCATION ACTIVITY
07.2023 - Current
- Enhanced HR management by overseeing the Americas Regional Support Team.
- Directed employee service centers, ensuring efficient HR advisory services delivery.
- Developed performance standards, evaluating subordinates for improved accountability and productivity.
- Coordinated staffing and onboarding with headquarters, addressing employee satisfaction and morale.
- Maintained rotation policy compliance, providing timely updates on employee tour expirations.
- Advised on personnel management issues, ensuring compliance with legal and regulatory requirements.
- Created training curricula, addressing recruitment and placement needs across districts.
Human Resources Specialist
CENTERS FOR DISEASE CONTROL AND PREVENTION
08.2008 - 07.2023
- Enhanced HR operations by serving as Super-User for USA Staffing system.
- Provided comprehensive HR advisory services to employees and managers across functions.
- Coordinated access management for critical HR applications, enhancing operational efficiency.
- Reviewed benefits transactions, ensuring compliance and accuracy during open enrollment periods.
- Led governance initiatives, supporting key organizational goals and HR strategies.
- Streamlined hiring process by updating metrics for recruitment actions using USA Staffing.
Human Resources Specialist (Customer Service)
CENTERS FOR DISEASE CONTROL AND PREVENTION
08.2008 - 08.2009
- Facilitated resolution of HR issues for CDC/ATSDR employees and applicants.
- Enhanced recruitment and staffing processes through detailed documentation and research.
- Addressed negative customer feedback from HRO surveys to improve service quality.
- Managed data imports from WIZ to Capital HR system efficiently and accurately.
- Informed HR policies and regulations regarding recruitment, benefits, and classification issues.
- Trained HR Assistants within Customer Service to improve team efficiency.
Human Resources Specialist (Public Inquiry Information Specialist)
CENTERS FOR DISEASE CONTROL AND PREVENTION
08.2006 - 08.2008
- Enhanced communication efficiency by directing calls and emails to proper personnel.
- Ensured timely issue resolution by monitoring workloads for 24-hour completion.
- Optimized referral process by researching ailments and guiding appropriate actions.
- Trained over 10 new hires, fostering a knowledgeable and efficient workforce.
- Maintained database integrity by logging all incoming correspondence accurately.
Education
Master of Business Administration -
Walden University
Minneapolis, MN02.2011
Bachelor of Business Administration - undefined
Walden University
Minneapolis, MN03.2009
Accomplishments
Supervisor Award 2025
Human Resource Office Help Desk Leadership Award 2022
Human Resource Office Leadership Efficiency Award 2021
Employee of the Month 2020
COVID-19 Emergency Response Award 2020
Honor Awards Winner Customer Service Award 2020
On the Spot Award 2010
Outstanding Customer Service Award 2009
Certification of Appreciation for increasing customer focused processes and procedures 2009
Certification
ServiceNow Basic Administration 2020
ServiceNow instances for Human Resource Information Technology and Payroll Tier Models
ServiceNow Customer Service Management (CSM)
ServiceNow Human Resources Service Delivery (HRSD)
SerivceNow Human Resources Development Implementation
Timeline
Supervisory Human Resources Specialist
DEPARTMENT OF DEFENSE EDUCATION ACTIVITY
07.2023 - Current
Human Resources Specialist
CENTERS FOR DISEASE CONTROL AND PREVENTION
08.2008 - 07.2023
Human Resources Specialist (Customer Service)
CENTERS FOR DISEASE CONTROL AND PREVENTION
08.2008 - 08.2009
Human Resources Specialist (Public Inquiry Information Specialist)
CENTERS FOR DISEASE CONTROL AND PREVENTION
08.2006 - 08.2008
Bachelor of Business Administration - undefined
Walden University
Master of Business Administration -
Walden University