Yolanda Veal
St. Louis,United States
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr Products Operation Manager
Edward Jones
08.2023 - Current
- Led cross-functional teams to enhance operational workflows and efficiency to achieve organizational goals.
- Championed strategic workforce planning and enterprise resource management by forecasting demand, aligning staffing to Portfolio needs, and optimizing capacity to meet evolving business needs and cost efficiency.
- Directed financial management monthly reporting and stakeholder engagement, delivering key insights, driving accountability, and strengthening fiscal discipline and decision making.
- Analyzed key metrics to identify areas for improvement and drive process optimization initiatives
- Drove reporting and insights to accelerate cycle times, track OKRs, and deliver actionable metrics for strategic decisions.
- Mentored junior staff, fostering skill development and promoting best practices within the team.
Sr Scrum Master / Sr Project Leader Level 11
Edward Jones
09.2016 - Current
- Develop and update project plans including information such as objectives, technologies, schedules, funding, and staffing.
- Serve as point person managing stakeholder requirements, dependencies, milestones, timelines, and success criteria delivering business value
- Management of implementation activities and delivery of Product enhancements while streamlining the process
- Serve as point person tasked with ensuring the latest best practices, processes, and tools are in place and available for the Product developers and testers so that the product team can focus on building and maintaining the product
- Evaluated data and conducted ROI analyses to measure success of projects.
- Coordinate internal resources, third parties and vendors for flawless execution of programs.
- Recognized potential project risks and developed contingency plans.
- Monitored performance of project team members to provide performance feedback.
- Create project status presentations for delivery to program personnel.
- Report project status on budget, resources, technical issues, or customer satisfaction.
- Prepare and submit budget estimates, progress reports and cost tracking reports.
- Identify reviewed and select vendors and consultants to meet program needs
- Led cross-functional teams in Agile transformations to enhance project delivery efficiency.
- Facilitated Scrum ceremonies, ensuring alignment and effective communication among team members.
- Mentored junior Scrum Masters, fostering professional development and continuous improvement within the organization.
- Collaborated with product owners to prioritize backlog items, aligning projects with business goals and stakeholder expectations.
- Implemented metrics and reporting tools to track team performance, improving transparency and accountability in processes.
- Identified impediments and risks, proactively guiding teams to resolve issues and maintain project momentum.
IT Project Management Specialist Level 4
Boeing
01.2014 - 01.2016
- Strategically planned and migrated a multi-year mainframe Database replacement along with a BI Reporting tool upgrade
- Secured project funding and drafted statements of work for vendor products
- Both endeavors having a combined productivity savings of $3.2 million
- Nominated for and awarded a variety of Employee Recognition Awards
- Create and manage project plans to control requirements, system design specifications, and test plans to ensure progress and scope execution were aligned with planned assumptions; decisions, approved scope, budget, and schedule utilizing a waterfall & agile methodology
- Manage 12+ distributed project team members which included Process Analysts, System architect, DBAs, Cobol/SQL/ JAVA developers, client, testing coordinators, and release managers
- Implemented a Boeing Enterprise Reporting Tool upgrade increasing performance and reliability averaging a 17% overall improvement for 20K users running 90K reports/week
- Provide direction and as team Scrum Master to set priorities to delivery plans, budget, project deliverables, and resolve day-to-day project team issues by way of Agile daily scrum meetings
IT Senior Project Program Manager – Vice President
Citi Mortgage
01.2011 - 01.2014
- Provided leadership and direction to on-shore and off-shore resources associated with product or project software development for multi-million-dollar projects
- Led a $100 million-dollar program initiative which consisted of integrating manual Mortgage loan processing into an automated online process
- Develop plan, organize, and manage the project schedule, resources, task dependencies and duration, and team resources using PMBOK Waterfall or Agile methodology
- Analyze capacity planning and provide appropriate recommendation for same
- Provided support to procurement management teams and answered all inquiries for product availability
- Provide general administrative leadership to the Project Team, Product Owner, Executive Management, and Auditors driving tasks to completion, scheduling meetings, conduct Kickoff, developing and providing a project plan, project schedule, agendas, issuing meeting minutes, and managing risk mitigation for each gate phase within a project
- Managed Dodd Frank Regulatory projects, Java, Web Accessibility, VB6 upgrade, Oracle DB SQL intensive, and infrastructure upgrade
- Perform close out activities ensuring projects satisfy all required policy, audit, financial and technology guidelines
Software Lead Project/Program Manager
AT&T
01.2010 - 01.2011
- Worked with local and international functional Project Managers and or team leads in strategic program planning and resolution of project issues
- Managed two consecutive major core system programs which consisted of approximately 20-25 related projects on a set annual budget of approximately 3.5- 4.5 million
- Forecasting a revenue and or operational savings of approximately 10-25% annually
- Conducted analytical procedures on financial data, spread financial data, and calculated financial ratios to determine IT Governance compliance
Implementation Project Manager II
SPRINT
01.2000 - 01.2009
- Served as Lead of Implementation Team single point of contact from project conceptualization through project execution
- Assisted Sales force in product presentations for prospective and current clients
- Supported both domestic and international client’s infrastructure
- Nominated for and awarded a variety of Employee Recognition Awards
- Administered both domestic and international core networks that included OCN, DSo-3, Frame Relay, ATM, IP, MPLS DSL, Ethernet, Private Line, VPN, ISDN, POTS, VOIP, WAN and LAN solutions along with CPE management of Cisco and Nortel hardware
- Monitored circuit delivery orders, researched/resolved issues and worked with providers and vendors to meet all milestones
- Provided detailed status reports to the customer with progress of each site implementation including loop delivery date and equipment
- Facilitated, tested, and implemented the customer’s Disaster Recovery/Backup plans with our systems ensuring we were meeting service level agreements.
- Prepared reports to summarize operational and financial results
Education
Bachelors Of Science Degree - Business Administration
Lindenwood University
St. Charles, Missouri06.2014
Skills
- Proficient in Microsoft Windows and Office Suite
- Other Computer Skills - Jira, Aha, Peoplesoft Clarity, Tableau, SharePoint, Apptio, Planview, ServiceNow, and Confluence
- Team Leadership
- Long-term planning
- Process optimization management
- Stakeholder engagement
- Financial oversight
- Strong relationship management
- Detailed documentation skills
- Analytical problem-solving
- Data interpretation
- Risk assessment
- Effective strategic decision-making
- Effective verbal and written communication skills
- Event coordination
- Event scheduling expertise
- Positive mindset
- Active listening
- Complex Problem-solving
- Effective expectation alignment
Certification
- Certified PO/PM (POPM) 2022
- Certified Change Management 2019
Timeline
Sr Products Operation Manager
Edward Jones
08.2023 - Current
Sr Scrum Master / Sr Project Leader Level 11
Edward Jones
09.2016 - Current
IT Project Management Specialist Level 4
Boeing
01.2014 - 01.2016
IT Senior Project Program Manager – Vice President
Citi Mortgage
01.2011 - 01.2014
Software Lead Project/Program Manager
AT&T
01.2010 - 01.2011
Implementation Project Manager II
SPRINT
01.2000 - 01.2009
Bachelors Of Science Degree - Business Administration
Lindenwood University
KEY BUSINESS SKILLS
- Results oriented
- Product ideation and strategy
- Strong communication and analytical skills
- Art of the collaborative buy-in
- Leadership experience designing and implementing administrative strategies
- Team building and mentorship
- Strong understanding of technical, business, and statistical skills
- Strong understanding of administrative processes
- Strong business and technology communication skills
- Strong strategic and product/project management skills
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