Yolanda Victoria
Katy
Summary
Resourceful professional in personal service management, known for high productivity and efficient task completion. Skilled in client relationship building, innovative problem-solving, and staff training to ensure optimum service delivery. Excel at communication, leadership, and adaptability, leveraging these soft skills to meet and exceed operational goals while maintaining high customer satisfaction levels.
Overview
21
21
years of professional experience
Work History
Salon Owner/Operator
Gorgeous Strands And Makeup
Houston
10.2010 - Current
- Managed daily salon operations and ensured exceptional client experiences.
- Supervised staff, providing training and support to enhance performance.
- Developed marketing strategies to promote salon services and attract clients.
- Oversaw inventory management, ensuring product availability and quality control.
- Implemented scheduling systems to optimize staff assignments and appointment flow.
- Established strong relationships with vendors for product procurement and pricing negotiations.
- Created a welcoming environment through effective customer service practices.
- Resolved client concerns promptly to maintain high satisfaction levels.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Managed staff by recruiting, training and coaching employees.
- Inspected workstations regularly to ensure they are clean and organized.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Promoted special offers through social media platforms to attract new customers.
- Ensured that all safety protocols were followed in the salon at all times.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Recruited, hired, evaluated and disciplined service staff members.
Hair Salon Manager
Hair Mechanics
Houston
01.2005 - 10.2010
- Managed daily operations of a busy hair salon environment.
- Supervised and trained staff on customer service best practices.
- Scheduled appointments and maintained an organized booking system.
- Oversaw inventory management and ordered supplies as needed.
- Ensured compliance with health and safety regulations in the salon.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Developed marketing strategies to attract new clients and retain existing ones.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05-2012
Cosmetology Certification - Cosmetology
Franklin Beauty School
Houston, TX05-1996
Skills
- Inventory management
- Financial analysis
- Customer relationship management
- Marketing strategy
- Appointment scheduling
- Staff training
- Social media promotion
- Conflict resolution
- Sanitation compliance
- Problem solving
- Effective communication
- Employee training
- Hair styling techniques
- Salon marketing
- Team building
- Adaptability and flexibility
- Revenue generation
- Multitasking
- Self motivation
- Business development
Timeline
Salon Owner/Operator
Gorgeous Strands And Makeup
10.2010 - Current
Hair Salon Manager
Hair Mechanics
01.2005 - 10.2010
Bachelor of Science - Business Management
University of Phoenix
Cosmetology Certification - Cosmetology
Franklin Beauty School