Yolanda Walden

• Performs daily on collecting and managing of outstanding accounts, to include following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims (when appropriate), and following up on all denials to ensure processing/reprocessing, and payments.
• Collaborates with patients, vendors, and internal departments to resolve conflicts on accounts and resolve any outstanding claims for unapplied/unidentified invoices.
• Ensures accuracy in claims escalation (denials management) while adhering to all regulations.
• Developed and maintained positive relationships with clients to maximize collections.

Responsible for assisting customers by making payments, reminder calls and making payment arrangement on delinquent accounts, educating customers regarding services offered, maintain professionalism, and courteous disposition

• Adhered to appropriate legal scripting when required.
• Meeting monthly goals.

Work all excel reports related to outstanding claims, such as worklists, hold reports, and rejection reports to ensure claims are corrected and submitted/resubmitted timely and accurately, per payer guidelines and takes necessary steps to resolve; Identifies issues and trends, and effectively communicates related data to leadership

• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Monitored accounts to verify compliance with payment terms and schedules.

Work in an independent and self-motivated manner to maximize daily efficiency. Daily navigation of multiple software applications. Writes concise and grammatically correct memos, letters, reports and instructions which clearly state the intended message in a manner that is easy for others to understand. Maintains an appropriate level of productivity, as defined by project guidelines. Follow up with patients and insurance companies to resolve accounts in a timely manner.

• Entered figures using 10-key calculator to compute data quickly.
• Monitored accounts to verify compliance with payment terms and schedules.
• Handled day-to-day accounting processes to drive financial accuracy.

Prepare reports daily of aged and underpaid accounts to follow up on, review contracts and pricing to assure claim was processed correctly, escalate trends to upper management, submit claims for coding review, file appropriate appeals to recovery revenue. Monitor bi-weekly spreadsheets to and from the payer to assure high dollar claims are being processed in a timely manner.

• Created and managed project plans, timelines and budgets.
• Followed all company policies and procedures to deliver quality work.