Yolanda Watkins
Akron
Summary
- Proven ability to effectively provide information and refer individuals to public or private agencies or community services for assistance.
- The ability to consult with supervisor concerning programs for individual families.
- Polished communicator, both written and verbal.
- Highly productive with an eye for efficiency.
- Works equally well alone or in groups. Can do attitude at all times.
Resourceful Public Service Assistant known for productivity and efficiently completing tasks.
Overview
38
38
years of professional experience
Work History
Public Service Assistant II - - RETIRED
Akron-Summit County Public Library
Akron
04.1987 - 06.2025
- Managed circulation desk activities, including check-outs and returns.
- Collaborated with staff to develop engaging programs for all age groups.
- Assisted patrons with locating materials and using library resources.
- Inputted data into computer systems accurately and efficiently.
- Provided excellent customer service to members of the public who visited the office.
- Processed payments from customers utilizing a variety of payment methods.
- Greeted visitors and answered incoming calls in a professional manner.
Skills
- Highly productive
- Efficiency
- Teamwork
- Multi-line telephone systems
- Photocopying equipment
- Microsoft Word
- Customer service
- Data entry
- Payment processing
- Public relations
- Team collaboration
- Communication skills
- Conflict resolution
- Patron assistance
Special Training And Certificates
- Public Service, 2025
- Effective Communication, 2025
- Social Work in Rural Areas and Small Libraries, 2024
- Dealing with Difficult People, 2024
- Sensory Inclusive Training, 2023
Timeline
Public Service Assistant II - - RETIRED
Akron-Summit County Public Library
04.1987 - 06.2025