Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic
Yolanda Wesley

Yolanda Wesley

Duluth,Georgia

Summary

  • To secure a challenging and rewarding position with a solid, progressive practice that offers opportunity for performance-based and educational career advancement in a setting that best utilizes my training and educational background.
  • 10 plus years' experience in medical office management
  • Working knowledge of medical terminology
  • Medical office billing experience is an asset
  • Proficiency with EMR systems and software applications, including Microsoft Office Suite
  • Exceptional attention to detail
  • Excellent communication and organizational skills
  • Ability to collaborate in a team environment

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Manager

Lifestance Health
05.2023 - Current
  • Oversee all operations, development, and success of psychiatric practice or staff
  • Analyze and monitor internal processes, supervise, mentor train, and coach office staff delegate assignments and necessary
  • Evaluate and manage staff performance, interview and hire new staff, training new staff members, monitor and approve time cards and track licensure requirement, manage and maintain office equipment, office supply needs and other inventory needs
  • Conduct regular staff meetings, and annual performance, evaluate for the administrative team
  • Develop and implementing office policies by setting up procedures and guidelines
  • Prepare operation reports and schedule including review of accounts receivable reports on a monthly basis, managing daily staff to ensure that the office operates efficiently and smoothly
  • Check patients in and out when coverage is needed, Work with scheduling patients on a daily basis, provide general support to patients.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.

Operations Manager, Film Production

RCL Health Services,Inc VerePass Global LLC
10.2020 - 05.2023
  • Provided inspired leadership for organization
  • Made important policy, planning, and strategy decisions
  • Oversee budgeting, reporting, planning and auditing
  • Worked with senior stakeholders
  • Ensured all legal and regulatory documents were filed and monitored compliance with law and regulation
  • Worked with board of directors to determine values and mission, and plan for short and long-term goals
  • Identified and addressed problems and opportunities for the company
  • Built alliance and partnership with other organizations
  • Supported workers communication with the management team.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Covid Testing Coordinator

Rapid Covid Labs
07.2020 - 10.2020
  • Coordinate and oversee all aspects of film production COVID screening testing
  • Served as frontline resource to answer questions and requests related to testing services provided by production
  • Created and maintained comprehensive production contact list and testing database and prepare/submit reports as necessary.
  • Manage testing environment to mitigate outside variables and increase accuracy.
  • Trained and developed new testing team members and provided continuous mentoring.
  • Developed automated testing to increase efficiency and accuracy of test procedures.
  • Contributed to quality control efforts and investigation of failed products.
  • Drafted reports to detail findings from testing phases.
  • Examined products for imperfections and defects.

Office Coordinator

Premiere Dermatology
Lilburn, GA
01.2019 - 03.2020
  • Worked every aspect of the practice
  • Front office/ checking in patients, collecting copayment, schedule follow up, verified insurance, scan documents, open and closed registry' day report' and deposits
  • Back office/ triage, room prep, order supplies, stock rooms, called in prescription, e-script, prior authorization medications, biopsy and sutures
  • Educate patients on wound care, and assistance with patient follow up
  • Surgical Ass/ assisted surgeon with procedure, prep patient for surgery, medication log, dispense medication, vitals, chart.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.

Surgical Assistant

Aesthetics Laser Boutique, Boutte Contour Surgery
Lilburn, GA
02.2014 - 12.2018
  • Worked every aspect of the practice
  • Front office/ checking in patients, collecting copayment, schedule follow up, verified insurance, scan documents, open and closed registry' day report' and deposits
  • Back office/ triage, room prep, order supplies, stock rooms, called in prescription, e-script, prior authorization medications, biopsy and sutures
  • Educate patients on wound care, and assistance with patient follow up
  • Surgical Ass/ assisted surgeon with procedure, prep patient for surgery, medication log, dispense medication, vitals, charting, suture, bandage, patient discharge, assistance in any area needed.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Paid close attention to operating procedures for adherence to established surgical techniques.

Front Office/ Back Office/Travel Triage

PAUL INTERNAL MEDICINE ASSOCIATES
Duluth, GA
06.2008 - 02.2014
  • Patient registration and insurance verification
  • Patient check-in and check out, copay collection, set patients up on payment plan, enforced collections
  • Triaged patients, venipuncture, performed ABI, mental mental assessment testing, diabetic foot screening, informed patients of lab results, prescription refills, prior authorities medication request, assisted physician with in-office surgical procedures, and joint injections, wound packing, dressing, and bandaging
  • Traveled to facilities and triaged and collected labs on geriatric patients in assisted living facilities.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Cross-trained in front-office procedures to back up reception staff.

Education

Associate of Science - Medical Assisting

Georgia Medical Institute- Norcross
Norcross, GA
10.2002

Bachelor of Arts - Business Administration

Central Texas College
Killeen, TX
05.1995

Skills

  • Team Supervision
  • Staff Hiring
  • Billing
  • Compliance Monitoring
  • Policy Development
  • Bookkeeping
  • Supply Management
  • Office Management
  • Administrative Support
  • Staff Management
  • Operations Management
  • Project Management
  • Technical Support
  • Workflow Optimization
  • Workflow Planning
  • Organizational Skills
  • Training and coaching
  • Scheduling and calendar management
  • Facility Management
  • Staff Training

Accomplishments

  • Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), .

Certification

  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager
  • RMA - Registered Medical Assistant

References

References available upon request.

Timeline

Office Manager

Lifestance Health
05.2023 - Current

Operations Manager, Film Production

RCL Health Services,Inc VerePass Global LLC
10.2020 - 05.2023

Covid Testing Coordinator

Rapid Covid Labs
07.2020 - 10.2020

Office Coordinator

Premiere Dermatology
01.2019 - 03.2020

Surgical Assistant

Aesthetics Laser Boutique, Boutte Contour Surgery
02.2014 - 12.2018

Front Office/ Back Office/Travel Triage

PAUL INTERNAL MEDICINE ASSOCIATES
06.2008 - 02.2014

Associate of Science - Medical Assisting

Georgia Medical Institute- Norcross

Bachelor of Arts - Business Administration

Central Texas College

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Yolanda Wesley