Yolanda West
Columbia,SC
Summary
Innovative Marketing Strategist Hospitality Sales Contract Negotiator with Creative Marketing/Sales Campaign Illustration Talents to Produce Dynamic-Hospitality Fine Dining Special Event Experiences. Ability to Transform Unskilled Labor into Billable Skilled Hospitality Staff through Up Scaled Hospitality Motivational Training
Overview
54
54
years of professional experience
Work History
Promotional Sales & Marketing
SHOWTYMEXCURSIONS Cultural Educational Tourism
04.2018 - Current
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
Administrative Clerk
Richland County Probate Court
03.2019 - 02.2021
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Documented Case Decisions to support Incoming Officers/ Attorneys/Support Agencies Review prior to presenting in Court Maintain Case Files for Minors Processed Case Notes for Daily Review Prior to Court appearance with Presiding Judge/DFACS Agencies Conservatorship/Guardianship Youth Files prior to courtroom submission with Judges Case Rulings
SHOWTYME V.I.P. Hospitality Staffing
01.2006 - 04.2020
- Performed Human Resource Recruiting, Outsourcing, Interviewing, Salary Negotiations, New Hire Training.
- Reviewed applications and resumes to support Hospitality Staffing for Special Events/ Client Referrals
- Developed Marketing Strategies to Generate Employee Staffing Request from Atlanta Convention Centers/ Hotels/ F&B Industry Vendors/Private Residences.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Elevated new business opportunities while implementing effective networking strategies.
Marriott Intenational Worldwide
Traveling Task Force Team Hospitality Instructor
04.1989 - 05.2016
- Presented lectures and conducted discussions to increase New Hires knowledge and competence using Marriott SSOP , Etiquette Visual Aids for Five Star Fine Dining Techniques, such as graphs, charts and slides.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Present Job Fairs/Interview/Recruit Human Resources from Veterans/Metro Atlanta -Single Parent /Women's Prison Reentry/ College & High School Programs for New Hire Participants to act as Customer Service Positions to Achieving Career Employment Goals.
- Established Teaching Hospitality Etiquette Course Guidelines to diverse Marriott Brand Service/Delivery Options to accommodate Marriott's talent acquisitions project-related labor and budget planning job design/ manpower, detailed lessons.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Special Events Catering Coordinator
Pioneer Catering Company-Point University
09.2008 - 09.2014
- Supervised Work Study Student Staff during College Special Athletic/Graduation/Ceremonial Events Instructing proper Hospitality service Techniques to ensure efficient performance techniques that maximized guest/staff safety.
- Coordinated vendor communications for efficient set-up and clean-up for each event for quick facilities turnarounds and security deposit return.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
Education
Associate of Arts - Business Management
Tennessee State University
Nashville, TNAssociate of Applied Science - Hospitality Contract Law
Atlanta Area Technical College
Atlanta, GA05.2012
Skills
- Developing Presentations and Reports
- Advertising Campaign Assessment
- Industry Trends
- Marketing Analytics
- New Business Opportunities
- Business Needs Analysis
- Consultative Sales Techniques
- Event Logistics
- Brand Development
Timeline
Administrative Clerk
Richland County Probate Court
03.2019 - 02.2021
Promotional Sales & Marketing
SHOWTYMEXCURSIONS Cultural Educational Tourism
04.2018 - Current
Special Events Catering Coordinator
Pioneer Catering Company-Point University
09.2008 - 09.2014
SHOWTYME V.I.P. Hospitality Staffing
01.2006 - 04.2020
Marriott Intenational Worldwide
Traveling Task Force Team Hospitality Instructor
04.1989 - 05.2016
Associate of Arts - Business Management
Tennessee State University
Associate of Applied Science - Hospitality Contract Law
Atlanta Area Technical College
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