Yolanda White
Pine Castle
Summary
Dynamic housekeeping supervisor with a proven track record at Crestline Hotels & Resorts Inc., excelling in health and safety compliance and team leadership. Expert in implementing effective cleaning operations and enhancing guest satisfaction through meticulous room inspections and conflict resolution. Committed to quality improvements and training staff for optimal performance.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Crestline Hotels & Resorts Inc.
Orlando
03.2023 - Current
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Room Attendant
Crestline Hotels & Resorts Inc.
Orlando
07.2021 - 03.2023
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
Operations Administrator II
Fedex Ground
Orlando
10.2016 - 07.2020
- Organized and tracked inventory levels for the company's products.
- Resolved escalated customer complaints in accordance with established guidelines.
- Processed incoming invoices from suppliers in a timely manner.
Package Handler
Fedex Ground
Orlando
11.2013 - 10.2016
- Organized packages according to type, size, destination, and other specifications.
- Assisted in training new employees on package handling processes.
- Maintained a clean work environment by removing debris from the loading dock area.
Education
High School Diploma -
Yonkers Prep High School
Yonkers06-1999
Skills
- Health and safety
- Cleaning operations
- Room inspections
- Team leadership
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Training and development
- Regulatory compliance
- Quality improvements
- Cleaning practices
- Cleaning techniques
- Sorting and washing laundry
Accomplishments
- Lewis Award for Outstanding work performance
- October 2021
- November 2023
- December 2023
- January 2024
- Employee of the Month
- November 2021
- August 2022
- April 2023
- February 2024
Timeline
Housekeeping Supervisor
Crestline Hotels & Resorts Inc.
03.2023 - Current
Room Attendant
Crestline Hotels & Resorts Inc.
07.2021 - 03.2023
Operations Administrator II
Fedex Ground
10.2016 - 07.2020
Package Handler
Fedex Ground
11.2013 - 10.2016
High School Diploma -
Yonkers Prep High School