Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda White

Yolanda White

Customer Service
Fayetteville,GA

Summary

Dynamic Customer Service Representative with a proven track record at Wipro, excelling in conflict resolution and customer relationship management. Enhanced team productivity through innovative problem-solving and operational best practices, achieving high customer retention rates. Committed to delivering exceptional service and fostering positive client experiences in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Wipro
12.2020 - 12.2021
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

TeleTech Holdings
02.2012 - 01.2018
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Certificate Of Technical Studies - Medical Billing And Coding

DeVry University
Chicago, IL

Skills

  • Product knowledge
  • Time management
  • Email management
  • Creative problem solving
  • Conflict resolution
  • Brand representation
  • Account management
  • Research
  • Filing
  • Call management
  • Customer relationship management (CRM)
  • Customer consulting
  • Call escalation
  • Call center experience
  • Product education
  • Call center operations
  • Problem-solving
  • Customer relations
  • Punctuality and reliability
  • Merchandise upselling

Timeline

Customer Service Representative

Wipro
12.2020 - 12.2021

Customer Service Representative

TeleTech Holdings
02.2012 - 01.2018

Certificate Of Technical Studies - Medical Billing And Coding

DeVry University

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Yolanda WhiteCustomer Service