Summary
Overview
Work History
Education
Skills
Timeline
Generic

YOLANDA WILLIAMS

Sun City Center,Florida

Summary

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Overview

17
17
years of professional experience

Work History

Associate Director, Support Services

Evara Health Institute
05.2024 - Current
  • Establish and oversee student recruitment strategies to attract a qualified student body.
  • Collaborate with marketing and admissions teams to implement recruitment campaigns and outreach.
  • Develop and manage the implementation of community engagement aligned with student recruitment, retention and placement goals.
  • Provides leadership and oversight to the admissions department to ensure efficiency.
  • Oversee the implementation of campus engagement strategy to encourage student involvement in campus activities, clubs, and organizations.
  • Oversee the delivery of library services and resources.
  • Lead campus student success and early warning meeting, planning, service delivery and documentation activities.
  • Partner students with community based resources to assist with their daily living needs.
  • Led teams of up to 12 personnel, supervising daily performance as well as training and improvement plans.

Senior Career Advisor

Altierus Career College
01.2021 - 01.2024
  • Collaborated with local healthcare employers to fill their job openings based on their needs with recent graduates.
  • Made onsite visits to ensure relationships are solid and address any concerns.
  • Maintained spreadsheet of employers, job leads, applicants and offers.
  • Conducted career awareness sessions monthly to fill job orders and prepare students.
  • Developed relationships with students using text, email or social media.
  • Provided side by side coaching for classroom assignments while providing feedback for improvement.
  • Negotiated offers with the employer based on the needs of the student.
  • Partnered with local employers to conduct a career fair on campus for all students and graduates and set on the spot interviews.
  • Worked with students on resume writing, interviewing skills and professional etiquette.
  • Maintained database of over 200 eligible candidates for job assistance.

Team Manager, Graduate Success

Ultimate Medical Academy
01.2014 - 01.2021
  • Maintained portfolio of over 300 healthcare graduates who needed assistance with job assistance.
  • Traveled to different states and locally to build partnerships with employers and develop a plan for their job orders.
  • Managed 3 Career Services Team Leads who each had a team of 15-20 career advisors in a call center environment.
  • Accomplished staff results by communicating job expectations, planning, monitoring and rewarding job results.
  • Worked with corporate accounts to provide candidates to fulfill their hiring needs on job orders.
  • Conducted operation planning, execution and evaluations with VP's, Directors and other managers to determine priorities for graduates and career advisors and their resource needs.
  • Planned, organized, and conducted training sessions to other departments on new innovative initiatives, graduate population control guidelines, recruiting initiatives, and standard operating procedures for coaching career advisors for graduate employment success.
  • Ensured staff had accurate resources by conducting training sessions, weekly 1:1 sessions and developing programs to achieve operational goals.
  • Provided oversight of hiring process, interviewed, disciplined employees, addressed complaints and resolved escalated problems.

Director, Student Services

Everest University
10.2010 - 08.2013
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates by 95% every fiscal year, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth. I managed a team of 25 student services advisors.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Managed $100,000 budget effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.

Online Learning Coordinator

Everest University
04.2008 - 10.2010
  • Communicated with students regarding distance-learning courses or materials, programs, and services.
  • Developed distance-learning program goals or plans, including quality assurance and course offering plans which was implemented as a standard across the company.
  • Assisted with tutoring, on-line registration, and orientations for continuing and newly enrolled students.
  • Acted as liaison between students and instructors to resolve any issues.
  • Designed curriculum based on current trends.
  • Monitored attendance and grades to ensure course completion.
  • Provided feedback on plagiarism, etiquette, and professionalism.
  • Significantly increased student enrollment. Developed program, registering students two months in advance with various forms of communications, and initiated performance tracking system. Increased retention and enrollment 103%.
  • Maintained top producer on re-engagement team. Reduced non-responsive graduate list to under goal of 10% by consistently re-engaging graduates.
  • Promoted a culture of ongoing professional development by providing timely information about internal and external opportunities for growth within the organization.
  • Developed strong relationships with subject matter experts across various departments to ensure the effective design and delivery of relevant training content.

Education

Master of Arts - Project Management

Liberty University
Lynchburg, VA
08.2015

Bachelor of Science - Information Technology

American Intercontinental University
Hoffman Estates, IL
03.2003

Skills

  • Decision-making
  • Verbal and written communication
  • Critical thinking
  • Key relationship development
  • Community outreach
  • Coaching and mentoring
  • Strategic leadership
  • Professional networking
  • Project management
  • Business planning

Timeline

Associate Director, Support Services

Evara Health Institute
05.2024 - Current

Senior Career Advisor

Altierus Career College
01.2021 - 01.2024

Team Manager, Graduate Success

Ultimate Medical Academy
01.2014 - 01.2021

Director, Student Services

Everest University
10.2010 - 08.2013

Online Learning Coordinator

Everest University
04.2008 - 10.2010

Master of Arts - Project Management

Liberty University

Bachelor of Science - Information Technology

American Intercontinental University

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