Yolanda Williams
yolanda1712@yahoo.com,OH
Summary
Dynamic professional with a strong background in social work and customer service, notably at Kentucky Personnel Cabinet. Proven problem-solver with excellent communication skills, adept at fostering teamwork and collaboration. Recognized for enhancing client satisfaction and effectively managing high-stress situations, while maintaining meticulous documentation and promoting positive behaviors.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
36
36
years of professional experience
Work History
Kings & Queens Unlimited LLC
Department of Children and Youth
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Therapeutic Foster Parent
St. Joseph Orphanage
10.2011 - 03.2020
- Maintained detailed documentation of each child''s progress, ensuring accurate records for future reference and treatment planning.
- Promoted positive behaviors through reinforcement strategies, contributing to the overall well-being of children in my care.
- Cultivated trusting relationships with caseworkers and other professionals involved in supporting children's immediate needs.
- Coordinated medical appointments and therapy sessions, prioritizing the health needs of each child in my care.
Social Worker - Child and Youth
Kentucky Personnel Cabinet
01.2018 - 02.2019
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Facilitated smoother transitions between foster homes, ensuring proper documentation and communication among stakeholders.
- Collaborated with medical providers to ensure optimal physical health outcomes for children in care or under supervision.
- Built strong professional networks within local service providers to expedite referrals for financial aid, mental health therapy, or housing solutions.
Chief Executive Officer's Secretary
VA Hospital
07.2009 - 10.2011
- Facilitated swift decision-making by gathering relevant data for presentations, reports, and board meetings.
- Collaborated with human resources to onboard new employees within executive team effectively.
- Boosted productivity by coordinating meetings with internal teams and external clients, ensuring all necessary materials were prepared in advance.
- Supported leadership development efforts through coordination of executive training programs or workshops for the CEO.
- Customer Service
- Expedited project completion timelines through effective tracking of deadlines, deliverables, and progress reports.
- Ensured seamless transitions during periods of organizational change by providing comprehensive administrative support to the CEO''s office during mergers or acquisitions.
- Enhanced executive efficiency by managing and organizing daily schedules, appointments, and travel arrangements.
Customer Service Representative
Employment Services
01.1999 - 02.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Service
Armed Forces
01.1990 - 02.1998
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Newport, KYBachelor of Science - Early Childhood Education And Care
University of Cincinnati
Cincinnati, OH12-2024
Associate of Applied Science - Early Childhood Care And Education
University of Cincinnati
Cincinnati, OH05-2021
Master of Science - Psychology With An Emphasis in General Psychology
Grand Canyon University
Phoenix, AZ05-2017
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
Timeline
Kings & Queens Unlimited LLC
Department of Children and Youth
08.2020 - Current
Social Worker - Child and Youth
Kentucky Personnel Cabinet
01.2018 - 02.2019
Therapeutic Foster Parent
St. Joseph Orphanage
10.2011 - 03.2020
Chief Executive Officer's Secretary
VA Hospital
07.2009 - 10.2011
Customer Service Representative
Employment Services
01.1999 - 02.2008
Service
Armed Forces
01.1990 - 02.1998
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Bachelor of Science - Early Childhood Education And Care
University of Cincinnati
Associate of Applied Science - Early Childhood Care And Education
University of Cincinnati
Master of Science - Psychology With An Emphasis in General Psychology
Grand Canyon University