Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Wilson

ATLANTA,Georgia

Summary

My objective is to become the world’s first Candy Chief Officer.

Overview

33
33
years of professional experience

Work History

Digital Training Facility Manager

Eibot, LLC, DTFM, US Army Reserve Center
10.2014 - Current
  • Conduct basic software/hardware troubleshooting and interact with the DLS Help Desk (based in Fort Eustis, Virginia) to remedy any workstation or connectivity problems
  • Conduct accurate fault diagnosis in conjunction with the DLS Help Desk
  • Provide maintenance or backup data on servers at their location (as directed by the Core Operations team in Fort Eustis)
  • Maintain inventory control and security of the classrooms and the classroom equipment (i.e
  • Computers, servers, video tele-training equipment, etc.)
  • Conduct preventative maintenance on all DTF equipment, and report on the repair/service of equipment on a regular basis
  • Assist Army customers with scheduling, registration for courses, and software installation within the DTF
  • Coordinate daily schedules with the Distance Learning Point of Contact (DLPOC), and complete daily updates of scheduled activities in MS Outlook as classes or events are scheduled in the DTF
  • Execute basic marketing tasks and activities on the Army installation or at reserve sites, and interact with Army training officers, non-commissioned officers, and administrators to coordinate new training programs
  • Submit progress, metrics, and utilization reports to the DLS management team as required
  • Assist the DLS management team with the development of new plans, training, schedules and reports as necessary
  • Proctor exams as required by the DLS management team
  • Support and participate in training initiatives as directed by the prime contractor
  • Maintains 50 plus Computer workstations
  • Maintain servers providing Domain Name Services, Active Directory, Anti-Virus, Security Compliance, Configuration Management and Exchange
  • Configures loads and deletes courseware as directed
  • Maintains VTC equipment, troubleshoots video performance
  • Schedules Video Conferences
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
  • Ordered, maintained and distributed supplies and inventory.
  • Prepared reports and schedules with accuracy.

Information Technology Specialist

Army Reserve
08.2009 - Current
  • Assisted soldiers with set up and configuring COMSEC hardware for field operations
  • Authorized application software and related services
  • Inventoried and secured information processing equipment on the unit level
  • Conducted quarterly system updates on SIPR and NIPR laptops
  • Perform PMCS, strapping and re-strapping of COMSEC devices
  • Used ticketing systems to manage and process support actions and requests.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted with updating technical support best practices for use by team.
  • Monitored systems in operation and quickly troubleshot errors.

Food Service Specialist

United States Army
08.2006 - 08.2009
  • Performed data entry using AFMIS (Army Food Management Information System software) to create meal plans
  • And organized field chow requests and deliveries, prayer breakfasts and early chow
  • Prepped, cooked and served breakfast, lunch and dinner meals for DFAC and various field locations
  • Prepared dieters menu for overweight soldiers on weight control program to assist soldiers in meeting military height and weight standards
  • Scheduled staff organization meetings
  • Supervised as food service staff on five culinary stations to serve 200+ soldiers in DFAC
  • Functioned as first line cook and delegated duties in on-the –job training DFAC program
  • Ensured that professional appearance was met and maintained according to military standards
  • Collected and secured funds for soldiers, civilians and dependant meals in dining facility
  • Manually and electronically reconciled daily, weekly and monthly dining facilities funds records
  • Managed petty cash fund from excess funds to replenish food stuff items
  • Assisted in administrative and clerical in office duties such as answered phones, maintained filing system, ordered and verified receipt of office supplies
  • Managed menu planning, food and supply purchases and inventory coordination.
  • Kept surfaces, tools and equipment clean and sanitized.
  • Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared components for foods such as soups, entrees and side dishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.

ARMY BCT/AIT
05.2005 - 07.2005
  • Attended Basic training and AIT for Food Service

D. O. T. Courier

Federal Express DOT Courier
08.1998 - 01.2001
  • Picking up and delivering parcels to various business and residences
  • Responsible for securing the building and inputting security code at COB
  • Utilized super tracker hardware and software to obtain customer signatures
  • Maintaining parcel log and work related materials
  • I won the Finders Keepers competition weekly for influencing customers to change from manual to automated shipping
  • Ensured parcels were in compliance with international shipping standards which increased international sales.

Customer Service Representative/ Loss Prevention Clerk

United Parcel Service
08.1990 - 07.1997
  • Opened customer accounts by recording account information using data entry
  • Maintained customer records by updating account information
  • Resolves product or service problems by clarifying the customer’s complaint; provides options for resolution
  • Respond to customer inquires, handles customer complaint provided pricing and delivery information
  • Direct requests and unresolved issues to the designated resource
  • Secret clearance

Education

Warrior Leadership course - undefined

United States Army
2006

Reception Battalion Attrition -

Military Training
2005

Advanced Individual Training -

Military Training
2005

B. S - BUSINESS EDUCATION

CLARK ATLANTA UNIVERSITY
2001

Skills

  • Technical skills
  • Microsoft Edge, Microsoft Windows (XP,Vista, Windows 7, Windows 10), Microsoft Office (word, Excel, Power Point), data entry, copying, scanning, email and faxing

Timeline

Digital Training Facility Manager

Eibot, LLC, DTFM, US Army Reserve Center
10.2014 - Current

Information Technology Specialist

Army Reserve
08.2009 - Current

Food Service Specialist

United States Army
08.2006 - 08.2009

ARMY BCT/AIT
05.2005 - 07.2005

D. O. T. Courier

Federal Express DOT Courier
08.1998 - 01.2001

Customer Service Representative/ Loss Prevention Clerk

United Parcel Service
08.1990 - 07.1997

Warrior Leadership course - undefined

United States Army

Reception Battalion Attrition -

Military Training

Advanced Individual Training -

Military Training

B. S - BUSINESS EDUCATION

CLARK ATLANTA UNIVERSITY

Similar Profiles

CREATE PROFILE
Yolanda Wilson