Yolanda Witcher
Long Island,VA
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
14
14
years of professional experience
Work History
Sales Associate/Cashier
VA ABC Store
06.2024 - Current
- Provided a quick and exceptional customer experience
- Assisted customers with locating items
- Handled returns and exchanges
- Maximized sales transactions
- Restocked shelves
- Kept store clean
- Customer Service Representative
- Developed and implemented customer engagement strategies, increasing repeat business and customer loyalty.
- Led team to exceed sales targets through effective training and product knowledge enhancement.
Benefits Program Specialist
Virginia Department of Social Services
01.2023 - 09.2024
- Process snap benefits and assist with Medicaid programs. Take phone calls and assist clients assign to me. Maintain clients cases that were assigned to me daily. Make necessary changes to client cases that are reported.
- Analyzed client eligibility for various benefit programs, ensuring compliance with state regulations.
- Coordinated application processes, enhancing accessibility for diverse populations seeking assistance.
Fashion Coordinator
Gabe’s
05.2022 - 01.2023
- Supervisor over footwear department, and perform leadership duties in other departments where needed.
Cashier/Customer Service
VA ABC Store
02.2016 - 09.2022
- Assist customers with questions regarding their bank accounts and disputed transactions.
- Cashier/Customer Service
- Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Managed cash handling procedures, maintaining accountability for all financial transactions.
Supervisor/Team Leader
Apple Market
03.2014 - 03.2016
- Opened and closed store
- Greeted every customers
- Operated cash register[s]
- Counted out cash drawers
- Handled refunds
- Stocked merchandise
- Assisted customers as needed
- Helped customers find what they are looking for
- Resolved customer complaints
- Supervisor/Team Leader
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored new staff on procedures and customer service best practices.
Customer Service Representative
STARTEK
07.2013 - 03.2014
- 1 years of supervisory experience
- Regularly supervised a crew of 12 employees
- Demonstrated excellent people skills in both client and employee relationships
- Customer Service Representative
- Delivered exceptional customer support through multiple communication channels, enhancing customer satisfaction.
- Resolved complex customer inquiries efficiently, ensuring timely responses and solutions.
Identity theft control associate
Intersections Inc
08.2011 - 01.2014
- Assist customers with their credit report and identity theft issues. Overseen customer accounts when needed.
- Led cross-functional teams to improve operational efficiency and streamline processes.
- Developed training programs to enhance staff performance and ensure compliance with company policies.
Education
General educational development - General Studies
Gretna Senior High School
Gretna, VASkills
- Cash Handling
- Sales
- Retail Sales
- Microsoft Excel (8 years)
- Customer Service
- Commercial Cleaning
- Microsoft Office
- Supervising Experience
- Cashiering
- POS
- Communication Skills
- Microsoft Word
- Customer service (10 years)
- Computer skills
- Communication skills
- Administrative experience
- Cash handling
- Cash register (10 years)
- POS (10 years)
- Retail sales
- Supervising experience
- Phone etiquette (10 years)
- Data entry
- Clerical experience
- Microsoft Excel
- Organizational skills
- English
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Goal oriented
- Outgoing personality
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- POS system operation
- Upselling
- Retail store operations
- Payment processing
- Building rapport
- Product recommendations
- Point of sale operation
- Sales trends
- Friendly and outgoing
- Positive and professional
- Excellent communication skills
Timeline
Sales Associate/Cashier
VA ABC Store
06.2024 - Current
Benefits Program Specialist
Virginia Department of Social Services
01.2023 - 09.2024
Fashion Coordinator
Gabe’s
05.2022 - 01.2023
Cashier/Customer Service
VA ABC Store
02.2016 - 09.2022
Supervisor/Team Leader
Apple Market
03.2014 - 03.2016
Customer Service Representative
STARTEK
07.2013 - 03.2014
Identity theft control associate
Intersections Inc
08.2011 - 01.2014
General educational development - General Studies
Gretna Senior High School
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