Yolanda Wynes
Spring,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative (Remote)
Sirius XM Radio
Dallas, TX
02.2019 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
CNA
Henry Ford Hospital
Detroit, MI
03.2011 - 04.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
CNA
Macomb Wellness Clinic
Macomb, MI
01.1998 - 03.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Bachelor of Science -
Wilberforce University
Wilberforce, OH07.1992
High School Diploma -
Old Redford Academy - High School
Detroit, MI06.1987
Skills
- Data Collection
- Account Updating
- Call Management
- Information Security
- Data Entry
- Credit Adjustments
- Product and Service Solutions
- Service Upselling
- Professional Telephone Demeanor
- Problem Resolution
- Store Maintenance
Timeline
Customer Service Representative (Remote)
Sirius XM Radio
02.2019 - 08.2023
CNA
Henry Ford Hospital
03.2011 - 04.2021
CNA
Macomb Wellness Clinic
01.1998 - 03.2010
Bachelor of Science -
Wilberforce University
High School Diploma -
Old Redford Academy - High School