Yolanda Zimmerman
Palm Bay
Summary
Diligent and compassionate patient liaison with experience in healthcare and education, utilizing strong communication and organizational skills to provide exceptional customer service. Proficient in creating a safe and calming environment, with a background in social work and hospice care. Willing to learn new skills and take on new opportunities.
Overview
21
21
years of professional experience
Work History
Patient Liaison
Health First
07.2023 - Current
- Provide customer service by greeting incoming patients to the ER
- Answer questions or concerns patients have during and after receiving care
- Resolve conflicts and refers complaints to supervisor or manager
- Active listening and effective communication
- Have empathy, compassion, and cultural sensitivity with patients
- Proactive with safety precautions of patients
Substitute Teacher
Brevard Public Schools
08.2018 - Current
- Supervise and ensure the safety of children in a classroom setting
- Creating an orderly and calming environment for children to learn
- Responsible for teaching the lesson plans and making sure students complete their work
Home Preservation Specialist
Scott's Cleaning and Lawn Service
06.2012 - Current
- Make sure a house is unoccupied
- Inspections of the interior and exterior of house
- Trash outs, debris removal, and lawn cuts
- Detailed cleaning of appliances, bathrooms, kitchens, rooms of house
- Before and after pictures of work completed
Hospice Social Worker
VNA Hospice of Indian River County
03.2004 - 04.2007
- Offered emotional support to terminally ill patients and families regarding end of life and relationship issues while maintaining cases on an ongoing basis
- Conducted admissions with nurses and assisted with transitioning of care or discharge from hospice program
- Linked patients and families to community resources such as the hospice house due to care giver break down, symptom management, or lack of care giver; qualifying them through Medicare, Medicaid, private insurance or financial assistance
- Completed extensive documentation through interactions with patients and families recording their health care decisions based on their personal goals
- Documentation was completed with the collaboration of the hospice team and discussed during meetings in order to provide the best care for the patient
Education
MASTERS IN SOCIAL WORK - SOCIAL WORK
UNIVERSITY OF CENTRAL FLORIDA
05.2003
BACHELORS IN SOCIAL WORK - SOCIAL WORK
SAINT LEO UNIVERSITY
05.2002
Skills
- Problem solving
- Time management
- Networking
- Teaching
- Organizational Skills
- Retail sales
- Hospice Care
- Social Work
- Individual / Group Counseling
- Case Management
- Classroom Experience
- Crisis Intervention
- Group Therapy
- Customer service
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Liaison
Health First
07.2023 - Current
Substitute Teacher
Brevard Public Schools
08.2018 - Current
Home Preservation Specialist
Scott's Cleaning and Lawn Service
06.2012 - Current
Hospice Social Worker
VNA Hospice of Indian River County
03.2004 - 04.2007
MASTERS IN SOCIAL WORK - SOCIAL WORK
UNIVERSITY OF CENTRAL FLORIDA
BACHELORS IN SOCIAL WORK - SOCIAL WORK
SAINT LEO UNIVERSITY
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