Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Languages
Interests
Software
Timeline
Generic

Yolanda D. Burns

Houston,TX

Summary

Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Senior Project Manager

Cornerstone OnDemand Inc.
Remote, TX
11.2022 - Current
  • Cornerstone/SumTotal
  • Manage and build client relationships with key decision makers from project inception to post-implementation; ensure customer satisfaction
  • Oversee installation and client acceptance of SumTotal product suites
  • Organize, lead, and act as the SumTotal representative in remote and onsite customer project meetings
  • Produce minutes from these meetings and ensure actions are completed as agreed
  • Monitor on-site and remote day-to-day activities between the customer and SumTotal personnel
  • Review progress on projects managed by partner networks and utilize built partner and customer relationships to enable successful project outcomes
  • Interact with sales, systems engineering, product development, and hosting operations to ensure continuity between the departments
  • Provide project management information to the customer in line with SumTotal governance standards
  • This will include, but is not limited to; financial reports, status reports, work plans, issue lists, agreed actions, risk notification, impact resolution plans, and lessons learned reports
  • Plan and manage project schedule, resources, scope, and budget
  • Define and own corrective action plans and escalations in the event of any deviation from the project plan
  • Manage multiple ongoing projects from initiation through delivery utilizing Microsoft Project and other project management software
  • Manage project deliverables to ensure they remain in scope of the statement of work, and where deliverables fall out of scope, use the agreed change control procedures
  • Maintain a project repository with all associated documentation and deliverables.

Project Manager

Dayforce HCM
Remote, TX
08.2019 - 11.2022
  • Streamlined project management methodologies and communication in the implementation division
  • Provide accurate reporting on project status throughout the life cycle to all project teams, stakeholders, and sponsors including budget estimation, scheduling, and resource planning as part of the implementation division policies
  • Provide formal and informal training and mentorship to consultant and vendor partners regarding project development, resource planning, best practices, and appropriate delivery of project outcomes
  • Coordinate all project inputs with functional and technical managers, consultants, and project staff to form useful project tools, processes, utilizing agile and waterfall methodologies
  • Oversee the implementation of the Enterprise, Mid-market, and small business sectors HCM software programs
  • Provide strategic direction, leadership and project governance for multiple application project portfolios which successfully supported a population of thousands of end-users across several countries
  • Lead PMO resources across the US, Canada, and Europe to implement effective resource planning resulting in the completion in the successful implementation of multiple global go-lives
  • Analyzed company existing HR processes and procedures to make strategic recommendations to enhance organization-wide information, communication flow and administrative support system delivery
  • Collaborated with internal team members to research and develop process improvement for implementation Organizational Readiness procedures
  • Worked with 8 cross-functional teams to improve operation efficiencies
  • Developed, monitored, and tracked hyper-care critical projects

Project Manager

UKG
Remote, TX
12.2018 - 04.2019
  • Kronos - UKG
  • Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation
  • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
  • To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments
  • Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements
  • Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes

Project Manager

PayTech Consulting
Remote, TX
04.2016 - 12.2018
  • Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
  • Designed documentation for the implementation of the RFP processes and procedures
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
  • Measure performance using appropriate project management tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and relevant stakeholders
  • Perform risk management to minimize potential risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
  • Track project performance, specifically to analyze the successful completion of short and long-term goals

Sr. Operations Analyst

AIG Insurance
Houston, TX
11.2014 - 04.2016
  • Lead customer's onboarding experience, adoption, and expansion across a range of relationships
  • Develop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoption
  • Be a customer advocate in influencing product roadmap and improvements
  • Coach customers on how to establish and implement their Cloud Security change management, governance, center of excellence programs
  • Identify and escalate risks to the customer and support team to achieve customer success
  • Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
  • Address and associate business benefits to align with emerging and evolving needs
  • Identify risks to renewals with our customers on an ongoing basis and collaborate with internal teams to remediate customer concerns
  • Build relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities
  • Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
  • Leverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above

Operations Planning Performance Analyst

BP Energy
Houston, TX
04.2014 - 10.2014
  • Provides advice and counsel about the organization’s performance by stimulating the discussion on courses of action through insights and fact-based analyses
  • Own and maintains functional structure in HRIS
  • Deliver reviews of data integrity and own data quality in Functional HR team
  • Responsible for integrating all people data within the Function (between Discipline Capability, HR and Performance)
  • Identify efficiency gains in reporting
  • Embed standardized HR performance management approach in Function, leveraging Upstream HR performance management standard
  • Support in overlay insight and commentary to standard PPM people reports and dashboards
  • Support in the delivery requirement for additional function-specific, PPM people reports to segment PPM team
  • Leveraging centrally defined planning tools, maintain a functional HR activity plan
  • Support delivery functional Experienced and Graduate Demand Frame on behalf of Functional HRVP
  • Administer functional demand plan, including securing the relevant approvals for recruitment
  • Maintain regular reviews of all recruitment in satisfaction of in-year Demand
  • Converting business requirements into reporting outputs

Education

Bachelor of Business Management -

Robert Morris College

Skills

  • Project Management, Account Management, Professional Services, Customer Services, Salesforce, Leadership, Consulting, Workforce Management, Jira, SaaS, Implementation, Human Resources
  • Agile Principles
  • Managing Multiple HR Projects
  • Project Goals and Milestones
  • Budgetary Controls
  • Project Plan Development
  • Timelines and Milestones
  • Customer Relationship Management
  • Coaching and Mentoring
  • Customer Acquisition Management
  • Mergers and Acquisitions

Accomplishments

LTI Award - Met goals and deliverables on time and under budget.

Certification

FedRamp Certified

Ceridian HCM Software Product Certifications -

Payroll

Benefits

WFM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balancePersonal development programsHealthcare benefits

Languages

English
Full Professional

Interests

Travel

Reading

Animals

Software

Microsoft Suite

Smartsheet

JIRA

Asana

Salesforce CRM

Timeline

Senior Project Manager

Cornerstone OnDemand Inc.
11.2022 - Current

Project Manager

Dayforce HCM
08.2019 - 11.2022

Project Manager

UKG
12.2018 - 04.2019

Project Manager

PayTech Consulting
04.2016 - 12.2018

Sr. Operations Analyst

AIG Insurance
11.2014 - 04.2016

Operations Planning Performance Analyst

BP Energy
04.2014 - 10.2014

Bachelor of Business Management -

Robert Morris College

Similar Profiles

CREATE PROFILE
Yolanda D. Burns