Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Yolanda E. Solis

Kings Mountain,NC

Summary

Dear Hiring Manager, I am writing in response to your recently advertised position and I am very interested in this opportunity, I believe that my qualifications, education and professional experience would make me a strong candidate for the position. My organized nature and personable attitude makes me a great candidate. I am a professional who takes ownership of tasks quickly, and a creative problem solver I am Adaptable to any situation and job requirements. I am optimistic with any work or obstacle that put before me. I firmly believe that I can be a valuable asset to your team thank you in advance for your consideration.

Overview

7
7
years of professional experience

Work History

Life and Disability Case Manager

Consolidated Planning
09.2022 - 01.2024
  • Established and maintained relationships with key stakeholders.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Effectively manage workflow and pending caseload in a manner that meets all production and quality metrics and service level expectations.
  • Proactively communicates with Financial Advisors to obtain missing information; expedite requests for additional information as needed, responds to inquiries, and resolves issues.
  • Demonstrates excellent communication skills which includes exchanging clear and distinct information, thoughtfully listening to and presenting information that is clear and digestible, asking questions and checking for understanding with internal and external customers.
  • Prioritizes and organizes work independently to ensure a smooth and timely process.
  • Directly communicates with a wide variety of third-party vendors for status and ability to expedite and/or negotiate outcomes.
  • Partners with underwriter for explanations of difficult situations on outcomes of policies with the ability to build consensus with internal and external customers that the correct decision was met; keeps a positive mind set and tone when delivering adverse information.
  • Builds relationships and rapport with the Financial Advisors and their staff by serving as their consistent point of contact and anticipates their needs during the underwriting process.
  • Provided leadership, guidance and support to staff members

Scheduling Supervisor

Receivable Solutions Inc
06.2020 - 09.2022
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Managing the flow of patient care.
  • Scarsdale Medical Group Trainer-Create training strategies, initiatives, and materials.
  • Instruct employee training and onboarding.

Coordinator

Samahan Health Community Health Center
11.2017 - 06.2018
  • Contacted patients via telephone prior to their scheduled appointments
  • Interviewed patients over the telephone and in-person to obtain a complete and accurate medical history, including surgical history and medications
  • Entered all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician
  • Completed all patient phone call assignments as assigned
  • Answered phones in the Community Health Center Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities
  • Re-scheduled patient appointments as required via telephone calls and written notification by mail
  • Screened and routed patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database
  • Assisted other members of the PCR and Call Center departments as needed and provided bilingual Spanish-English support to non-English speaking patients and translated into Spanish medical information and patients concerns to clinic staff and providers

Scheduling Administrator

Verbal Behavior Associates
10.2016 - 11.2017
  • As a Verbal Behavior Associate, I provided applied behavior analysis (ABA) services to children impacted by autism and other language delays
  • Managed appointment times and schedules for patients and clients and for Behavioral Interventionists, Managers, and Supervisors
  • Worked closely with multiple health insurance companies including government and non-government providers
  • Talked with internal and external clients on a daily basis, and attended staff meetings and provided clerical duties and translation services between Spanish speaking families and medical providers.
  • Maintained personnel records and updated internal databases to support document management
  • Troubleshot employee concerns and recommended corrective actions to resolve issues

Education

Science

Midlands Technical College
2015

High School Diploma -

David Glasgow Farragut High School
2011

Skills

  • Attention to detail
  • Empathy and understanding
  • Training development
  • Medical terminology
  • Computer literacy
  • Conflict resolution
  • Problem-solving abilities
  • Case assessment
  • Strong organization
  • Team collaboration
  • Goal setting

Professional References

Rebecca Brinkel 

704-458-0976


Neal Patel 

704-877-1791


Tyler Maddox

864-214-6685


Jocelyn Williams

843-475-9037


Timeline

Life and Disability Case Manager

Consolidated Planning
09.2022 - 01.2024

Scheduling Supervisor

Receivable Solutions Inc
06.2020 - 09.2022

Coordinator

Samahan Health Community Health Center
11.2017 - 06.2018

Scheduling Administrator

Verbal Behavior Associates
10.2016 - 11.2017

Science

Midlands Technical College

High School Diploma -

David Glasgow Farragut High School

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Yolanda E. Solis