Yolanda Jk Spair
Summary
Dynamic and compassionate healthcare professional with over a decade of hands-on experience in fast-paced residential and hospital settings. Proven track record of accountability and responsibility, consistently prioritizing patient wellness and safety. Skilled in collaborating with multidisciplinary teams to deliver high-quality care and support to diverse patient populations. Committed to continuous improvement and staying current with industry best practices to enhance patient outcomes.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Ross Dress for Less
11.2017 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Operations Manager
2nd Chance Group Home
06.2016 - 05.2017
- Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.
- Cultivated a pleasant and safe setting by using Courteous Demeanor and Active listening skills , which was widely embraced by residents, employees and those who visited.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
- Cooked, Cleaned, run exercise Program
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
Case Manager
Affordable Housing And Homeless Alliance
11.2008 - 05.2010
- Analyzed facility activities and data to properly assess risk management and improve services.
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
- Communicated extensively with patients to provide assistance, support and instructions.
- Maintained patient privacy and confidential patient information.
MHT 1
Salvation Army Pathways
05.2004 - 03.2007
- Provided administrative support to clinical staff and managers.
- Scheduled and coordinated patient follow-up appointments.
- Drafted reports to track patient referrals and scheduling issues.
- Handled inbound and outbound calls to verify patient appointments.
- Provided excellent service to patients through personable communication.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Some College (No Degree) - Human Resources Training
Alison
Galway, Ireland2017
Associate of Arts - Office Management
Honolulu Community College
Honolulu, HI1997
High School Diploma -
Kaimuki High School
Honolulu, HI1987
Skills
- Excellent customer service skill
- Critical thinking proficiency
- Strong Organizational skills
- Flexible team contributor
- Managing supply inventory
- Issue and conflict resolution
- Excellent customer service skills
Timeline
Retail Sales Associate
Ross Dress for Less
11.2017 - 10.2018
Operations Manager
2nd Chance Group Home
06.2016 - 05.2017
Case Manager
Affordable Housing And Homeless Alliance
11.2008 - 05.2010
MHT 1
Salvation Army Pathways
05.2004 - 03.2007
Associate of Arts - Office Management
Honolulu Community College
High School Diploma -
Kaimuki High School
Some College (No Degree) - Human Resources Training
Alison