Yolandanette Negron-Fuentes
Greensboro ,NC
Summary
Reliable Medical Support professional with 14 plus years of experience in Medical environment. Expertly assist with office operations and physician support. Cheerful during each patient/member interaction to improve satisfaction ratings, patient retention and quality improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Atrium Healthcare
06.2021 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
COVID-19 Vaccinator
Medical Edge Healthcare Group
03.2021 - 05.2021
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Completed screening questions with patients following CDC guidelines.
- Wore face mask, eye protection, medical gloves, and PAPR.
- Documented patient care accurately and concisely in EMR.
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
COVID-19 Response Frontline Case Investigator
Medical Edge Healthcare Group
10.2020 - 03.2021
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Clinical Allergy Specialist
Centa Medical Group
02.2019 - 09.2020
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Documented observations and baseline measurements in medical records.
- Provided care for patients based on physical, psychological, educational and safety criteria.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
- Cared for patients by providing [Action], personal care and ambulation.
- Diagnosed or treated allergic or immunologic conditions.
- Put together targeted treatment protocols and medication regimens to alleviate patient symptoms.
- Implemented immunotherapy procedures to help desensitize patients to severe allergens.
- Provided patients with education regarding conditions and treatments to help address concerns.
- Reviewed patient medical information and completed thorough physical examinations, discussing current symptoms and concerns to gain complete picture of present health and wellness.
- Monitored food challenges to test severity of suspected allergens and provide immediate medical assistance in case of adverse reactions.
- Conducted physical examinations of patients.
- Ordered skin prick, IgE RAST and other tests to isolate likely allergens.
- Directed and oversaw practice with [Number] providers handling weekly appointments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Medical Assistant
Centa Medical Group
04.2014 - 02.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ambulated, turned and positioned patients.
Advocate Member Service Representative /Enrollment Specialist
United Healthcare Group / Care Improvement Plus
02.2010 - 10.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Reduced average call time with optimal call control and proper use of internal knowledge bases.
- Increased revenue by actively listening to customers and proposing optimal product and service offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Effective liaison between customers and internal departments.
- Promoted available products and services to customers during service, account management and order calls.
Education
Certifications RMA, RPT - Medical Assisting
Remington College
Columbia, SC10.2014
Skills
- Wound Care and Irrigation
- Simple Dressings
- Customer Service
- EMR Systems
- Assisting with Physical Exams
- Account Management
- Sterile Procedures and Techniques
- Charting Expertise
- Human Anatomy and Physiology
- Case Management
- Clinical Applications
- Proper Sterilization Techniques
- Restocking Lab Supplies
- Patient Chart Tracking
- Patient Relations
- Therapeutic Procedures
- Complex Problem-Solving
- Customer Relationship Management
- Patient Management
- Microsoft Office
- First Aid
- Medical Terminology
- Social Perceptiveness
- Pharmacy Relations
- Prepare Treatment Rooms
- Reading Comprehension
- Judgment and Decision-Making
- Pulse Volume Recording
- Stocking Supplies
- Email Software
- Electrocardiographic Rhythm Recognition
- Communicating with Patient Families
- Critical Thinking
- Vitals Collection and Documentation
- Web Browser Software
- Microsoft Excel
- Updating Medical Records
- Using Scales
- Medical Billing and Coding
- STD Counseling
- Patient Assessments
- Time Management
- Operating EKG Equipment
- Electrocardiography
- Suctioning
- Pipetting
- Speaking
- Writing
- Coordination
- Monitoring
- Spanish Interpreting
Certification
- RMA - Registered Medical Assistant
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
Atrium Healthcare
06.2021 - Current
COVID-19 Vaccinator
Medical Edge Healthcare Group
03.2021 - 05.2021
COVID-19 Response Frontline Case Investigator
Medical Edge Healthcare Group
10.2020 - 03.2021
Clinical Allergy Specialist
Centa Medical Group
02.2019 - 09.2020
Medical Assistant
Centa Medical Group
04.2014 - 02.2019
Advocate Member Service Representative /Enrollment Specialist
United Healthcare Group / Care Improvement Plus
02.2010 - 10.2013
Certifications RMA, RPT - Medical Assisting
Remington College
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