Yolanda Washington
Dallas,GA
Summary
Quality-oriented professional with 2.5 years of experience and a proven knowledge of customer service, customer satisfaction, and conflict resolution. Aiming to leverage my skills to successfully fill the Customer Services role at your company. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
12
12
years of professional experience
Work History
Assistant Infant Teacher
Mount Elizabeth Academy
2023.11 - Current
- Assessed student progress and provided feedback on educational development.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Upheld high standards of cleanliness within the classroom setting by regularly sanitizing toys, surfaces, and equipment according to established procedures.
- Implemented curriculum to enhance classes with learning-focused activities.
- Demonstrated flexibility and adaptability when responding to changing classroom needs or unexpected situations, ensuring the well-being of all infants under care.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Helped to create a team-oriented workplace by collaborating with fellow staff members in planning and executing daily responsibilities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Fostered social-emotional growth among infants by modeling appropriate behaviors such as sharing toys or taking turns during group playtime activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Contributed to a positive classroom atmosphere by displaying warmth, empathy, and patience when interacting with infants, staff, and families.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Promoted a safe and nurturing environment for infants, regularly checking play areas for potential hazards.
- Established strong relationships with parents, maintaining open communication about their child''s progress and any concerns that arose.
- Collaborated with lead teachers to develop strategies for addressing individual infant needs and fostering developmental growth.
- Incorporated music, art and literature into curriculum.
Quality Assurance
Inalfa Roof Systems
2018.12 - 2020.03
- Inspected and examined sunroofs to ensure all components were in order and functioning at high quality performance, while also ensuring appropriate components were visually appealing and up to standards
- Followed-up with customers and efficiently addressed customer issues and concerns
- Performed quality checks on products and parts
- Marked and tagged components so that stock inventory could be tracked and identified
- Conducted routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples
- Identified quality problems and recommended solutions.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Data Collection
GES Work-From-Home
2014.02 - 2018.11
- Called business establishments & facilities to collect the names of specific Job Titles
- Organized & Provided names to the sales floor to call
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Heard and resolved complaints from customers or the public
- Filed and maintained records
- Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
Sales Associate
La-Z-Boy Furniture Galleries
2013.07 - 2014.01
- Provided positive first impressions to welcome existing, new, and potential customers.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
Field Operations Clerk
United States Census Bureau
2012.06 - 2012.09
- Utilized appropriate programs on computers to input information
- Worked alongside co-workers when appropriate, to achieve goals and deadlines
- Entered data into computers for use in analyses or reports
- Enhanced team performance by providing training and support for new Field Operations Clerks.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Ensured seamless communication between field teams and office staff by maintaining consistent updates on job progress.
- Compiled statistics from source materials, such as production or sales records, quality-control or test records, time sheets, or survey sheets
- Checked source data to verify completeness and accuracy, for distribution or analysis
- Checked survey responses for errors, such as the use of pens instead of pencils, and set aside response forms that could not be used
- Interviewed people and kept track of their responses.
Education
Completed coursework towards Religious Studies - World religions
GEORGIA STATE UNIVERSITY
Atlanta, GA05.2011
Completed coursework towards Music - Vocal Performance
CLARK ATLANTA UNIVERSITY
Atlanta, GA08.2010
Skills
- Customer service
- Typing
- Data Entry
- Time Management
- Organizational
- Creative Problem Solving
- Training
- First Aid Training
- Communicating with Parents and Teachers
- Progress Monitoring
- Motor Skills Development
- Loves children
- Creative Thinking
- Relationship Building
- Infant CPR Certification
Extracurricular Activities
Philharmonic Society Chorus Each One Reach One Volunteer Hosea Feed the Hungry Volunteer Samaritan House Volunteer
Timeline
Assistant Infant Teacher
Mount Elizabeth Academy
2023.11 - Current
Quality Assurance
Inalfa Roof Systems
2018.12 - 2020.03
Data Collection
GES Work-From-Home
2014.02 - 2018.11
Sales Associate
La-Z-Boy Furniture Galleries
2013.07 - 2014.01
Field Operations Clerk
United States Census Bureau
2012.06 - 2012.09
Completed coursework towards Religious Studies - World religions
GEORGIA STATE UNIVERSITY
Completed coursework towards Music - Vocal Performance
CLARK ATLANTA UNIVERSITY
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