Yolande Benjamin

• Provided ongoing coaching to staff members, promoting skill development and career progression.
• Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
• Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
• Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
• Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
• Conducted routine inspections to check quality and compliance with established specifications.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Oversaw the processing of the merchandise before it was placed on the sales floor. Assigned specific tasks to employees according to their strengths. Ensured that all loss prevention devices were correctly placed so as to prevent shrinkage. Reported to the Store Manager with productivity reports and was also the liason between Manager and employees.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.