Yolande Foreman

Currently the Service Coordinator at Convergint Technologies for the Southern Company/Georgia Power Team. Providing on going service for all Southern Company and Southern Gas sites throughout the entire state of Georgia. Servicing all security monitoring equipment and access control points. Processing a high volume of service requests from creation, scheduling based on priority level, material acquisition, completion, and invoice approval.

• Manage and coordinate service team to meet clients priority level to achieve successful completion of service request and projects by requested deadline.
• Coordinate and monitor service activities to confirm work met all requirements.
• Communicate with client to provide updates on work progress.
• Established and maintain service schedules for a high paced, high volume of service projects to help plan and organize workload.
• Gather, organize and input information into digital database to track projects and open service requests.
• Participate in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service requests and projects.
• Processing material procurement orders to ensure all equipment is on hand to meet all project and service deadlines.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Built successful project plans covering objectives, resources and staffing to meet schedules.
• Gathered required floor and electrical plans to determine location of wiring and equipment for annotation purposes.
• Processed all necessary county required documents and permits per project specification.
• Reviewed and processed client purchase orders and change orders to ensure they matched the requested scope of work.
• Scheduled all phases of each project according to client's needs.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Managed business report generation, recordkeeping and supply ordering.

• Territory Manager servicing North and South Carolina.
• Providing OSHA inspections, preventative maintenance and repairs for overhead hoist & cranes. As well as preventative maintenance and repairs for dock doors and levelers.
• Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals through accurate price quotes and customer-centric terms.
• Addressed problems with accounting, billing and service delivery to maintain and adhere to client satisfaction.

• Master Parts Dealer for over 10 plus Overhead Hoist and Crane manufactures.
• Handling customers time sensitive, high pressure needs by researching, locating, quoting, ordering and shipping of parts to ensure end-users received the correct parts in a timely manner to prevent a possible production shut down.
• Processing of all paperwork, filing and data entry via Microsoft Office and QuickBooks.

• Oversaw a team of 20 collection agents.
• Monitored multiple databases to keep track of clients collection inventory.
• Prepared all training material.
• Provided onsite training and continuous development of all new CRS hires as well as current employees.