Yolande Martinez
Killeen
Summary
Detail-oriented and reliable individual seeking a position as a Merchandiser Execution Associate (MEA). Offering strong customer service experience, the ability to execute merchandising strategies, and a background in sales and display management. Eager to contribute to creating optimal shopping experiences while ensuring product accuracy and safety.
Overview
16
16
years of professional experience
Work History
Perishables Representative
HEB Grocery Store
03.2025 - Current
- Managed inventory levels to optimize product freshness and reduce waste.
- Collaborated with suppliers to ensure timely delivery of perishable goods.
- Trained staff on proper handling techniques for perishable items.
- Implemented quality control measures to maintain product standards.
- Developed promotional strategies to increase sales of seasonal perishables.
- Assisted in building store displays, effectively implementing layout plans determined by district leaders.
- Unloaded, transported and stocked merchandise with commitment to optimal freshness.
- Improved team productivity by effectively collaborating with fellow representatives on stocking, rotation, and replenishment tasks.
- Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.
Cashier and Server
Little Jamaica Restaurant
09.2023 - 03.2025
- Provide exceptional customer service in a fast-paced restaurant environment, ensuring customer satisfaction and repeat business.
- Accurately handle cash transactions and process payments through the POS system.
- Assist with inventory management by ensuring stock levels are maintained and product displays are neat and appealing.
- Ensure a clean and organized dining area, facilitating positive guest experiences.
- Collaborate with team members to maintain smooth operations during peak hours.
Amazon Representative
Ibex Global
10.2021 - 06.2022
- Delivered customer support by assisting with product inquiries, troubleshooting, and order management.
- Ensured customer satisfaction by providing accurate information on product availability, delivery timelines, and returns.
- Collaborated with the merchandising team to identify customer preferences and optimize product offerings.
- Supported the execution of product displays by making recommendations to improve product visibility based on customer feedback.
- Amazon Representative
- Analyzed customer feedback to identify areas for service improvement.
- Implemented best practices that improved operational efficiency within the team.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Quality Assurance Analyst
The Best Dress Chicken
01.2010 - 03.2021
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Analyzed testing results and provided actionable feedback to improve product quality and user experience.
- Collaborated with cross-functional teams to identify, document, and resolve quality issues efficiently.
- Mentored junior analysts on best practices in quality assurance methodologies and tools.
- Ensured compliance with industry standards and regulations through rigorous testing protocols and documentation.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Education
High School Diploma -
Cross-Keys High School
01.2005
Skills
- Product Merchandising and Display Management
- Customer Service and Sales Support
- Inventory and Stock Management
- Use of Hand and Power Tools for Display Assembly
- Price Change Execution
- Safety and Efficiency Protocols
- Communication and Team Collaboration
- Cleaning and sanitizing
- Teamwork and collaboration
- Attention to detail
- Cleaning and sanitation
- Punctual and reliable
- Excellent communication
- Cleaning skills
- Store cleaning
- Assisting customers
Timeline
Perishables Representative
HEB Grocery Store
03.2025 - Current
Cashier and Server
Little Jamaica Restaurant
09.2023 - 03.2025
Amazon Representative
Ibex Global
10.2021 - 06.2022
Quality Assurance Analyst
The Best Dress Chicken
01.2010 - 03.2021
High School Diploma -
Cross-Keys High School