Summary
Overview
Work History
Education
Skills
Languages
Technical Skills
Certification
Timeline
Hi, I’m

Yolande Moreno

Yolande Moreno

Summary

Experienced business professional with expertise in strategic planning and operational management in the health and beauty industry. Proven track record of delivering impactful results through effective leadership and resource optimization. Committed to fostering team collaboration and consistently achieving exceptional outcomes with adaptability and reliability. Proficient in financial management, strategic growth, and cultivating strong customer relations.

Overview

15
years of professional experience
1
Certification

Work History

Go Yolande Skin Spa

CEO, Master Esthetician
04.2021 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Fire and Ice Med Spa

Master Esthetician/Esthetic Head Department
03.2017 - 03.2020

Job overview

  • Increased repeat business through exceptional customer service and follow-up appointments.
  • Created department of aesthetic.
  • Performed advanced skin analysis to determine appropriate treatment plans for clients'' specific needs.
  • Participated in marketing efforts such as creating promotional materials to attract new clients.
  • Achieved high levels of client retention by building rapport and addressing individual concerns with empathy and professionalism.
  • Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
  • Developed customized at-home skincare routines for clients to maintain results between appointments.
  • Educated clients on proper skincare techniques, leading to increased self-care practices at home.
  • Mentored junior estheticians, sharing expertise in advanced skincare techniques and best practices for client care.
  • Collaborated with a team of estheticians to develop new services and promotions for the spa menu.
  • Assisted in inventory management by tracking products used during treatments and replenishing stock as needed.
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.

Relache Spa Gaylord Opryland

Lead Licensed Esthetician, Acting Spa Manager
01.2010 - 02.2017

Job overview

  • Streamlined appointment scheduling for increased efficiency and client convenience.
  • Improved client satisfaction by providing customized facial treatments and personalized skincare recommendations.
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Evaluated treatment effectiveness through follow-up consultations, adjusting plans as necessary to meet client needs.
  • Assisted in inventory management by tracking product usage, placing orders, and maintaining stock levels.
  • Stayed current on industry trends by attending relevant seminars, workshops, and trade shows regularly.
  • Cultivated a positive and relaxing atmosphere within the treatment room, contributing to overall client retention and satisfaction.
  • Mentored junior estheticians, fostering a supportive team environment focused on professional growth.
  • Maintained a clean, safe, and organized treatment room to ensure optimal client experience.
  • Enhanced team performance by conducting regular training sessions on new products and techniques.
  • Collaborated with management to develop seasonal promotions that boosted overall business revenue.
  • Coordinated special events such as spa parties or bridal packages to maximize bookings.
  • Handled busy schedules and stayed on top of key deadlines.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Managed inventory control, reducing waste and lowering product costs.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
  • Monitored industry trends, incorporating innovative techniques into existing service offerings when appropriate.
  • Diversified service offerings with integration of hydra facial and latest technologies and over $40K in new equipment.
  • Designed efficient workspace layout, improving staff productivity and client service flow.
  • Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
  • Conducted regular staff meetings, informing team members of new spa services and policies.

Education

Clover Park Technical College
Lakewood, WA

Associate of Science from Medical Esthetic
06-2010

University Overview

Board of Barber And Cosmetology
Nashville, TN

Licensed Esthetician from Skin
05-2009

University Overview

  • Dean's List 2009
  • Clover Park Scholar Scolarship Recipient
  • PCA skin expert Scholarship Recipient

Hawaii Pacific University
Honolulu, HI

Bachelor of Science from Business Administration And Management
05-1997

University Overview

Skills

  • Expert in the medical and holistic approaches in the health and beauty industry
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Team oversight
  • Staff hiring
  • Business marketing
  • Design coordination
  • Profit and loss
  • Teamwork and collaboration
  • Inventory control
  • Purchasing and planning
  • Staff training/development

Languages

Malay
Full Professional
Mandarin
Elementary
English
Full Professional

Technical Skills

Technical Skills

Windows, Spa Soft, Spreadsheet, Word, Photoshop, Staff Training, Recruitment, Professional Skin Analysis, Hydrafacial,   Microdermabrasions, Microcurrent, Cellulite Treatments,  Body Sculpting, Chemical peels, Waxing, Eyebrow Lamination, Lash Lift, Professional Makeup application, Lymphatic Drainage, Aromatheraphy, Vischy, Face Mapping, Body Treatments. Laser hair removal (Syneron IPL, Diode Laser ), CO2 laser, IPL Photo Facial, Skin tightening, and Vela smooth and Vela shape cellulite treatments, InMode Hair Removal, InMode Morphues Skin Tightening, In Mode IPL, Hydrafacial.

Certification

Body Sculpting Course, Hydrafacial Trainer, Dermaplaning Certification, In Mode Certification, Co2 Laser Certification

Timeline

CEO, Master Esthetician
Go Yolande Skin Spa
04.2021 - Current
Master Esthetician/Esthetic Head Department
Fire and Ice Med Spa
03.2017 - 03.2020
Lead Licensed Esthetician, Acting Spa Manager
Relache Spa Gaylord Opryland
01.2010 - 02.2017
Clover Park Technical College
Associate of Science from Medical Esthetic
Board of Barber And Cosmetology
Licensed Esthetician from Skin
Hawaii Pacific University
Bachelor of Science from Business Administration And Management

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Yolande Moreno