YOLANDE MYERS
San Dimas,California
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Workforce Management Consultant (YouTube)
Keyrus (Scalevolution LLC)
11.2024 - 02.2025
- Led the design and implementation of a comprehensive project plan to streamline workforce operations and improve scalability
- Developed a targeted expansion strategy, enabling seamless integration into existing systems and processes
- Partnered with cross-functional teams to address inefficiencies, resulting in improved operational outcomes
- Delivered actionable insights through workforce data analysis, enhancing strategic decision-making
Manager, Workforce Management
Concentrix
06.2021 - 02.2024
- Directed a workforce management team, focusing on cost-effective scheduling, reporting, and planning
- Strategically reduced staffing costs by 15%-30% across regions through efficient resource allocation
- Enhanced forecasting and scheduling tools in collaboration with IT, driving operational accuracy
- Partnered with business leaders to create staffing models that adapted to evolving volume demands
Workforce Analyst II
Centene
07.2018 - 06.2019
- Directed a workforce management team, focusing on cost-effective scheduling, reporting, and planning
- Strategically reduced staffing costs by 15%-30% across regions through efficient resource allocation
- Enhanced forecasting and scheduling tools in collaboration with IT, driving operational accuracy
- Adjusted schedules to maintain optimal coverage and service levels
Sr. Coordinator, WFM
Advance Care Scripts (CVS)
10.2017 - 06.2018
- Conducted real-time analysis of metrics and made recommendations to optimize workforce efficiency
- Generated reports and tracked data to identify trends and areas for improvement
- Prioritized and solved workflow issues to maintain customer satisfaction and improve agents' experience
Workforce Analyst
Healthfirst
11.2016 - 10.2017
- Analyzed performance metrics and recommended adjustments
- Developed process improvements and system enhancements
- Evaluated trends to assess strategies and understand competitive environments
- Analyzed actual results against plans and forecasts, recommending interventions where appropriate
WFM Sr Command Center Analyst
Optum Health
11.2012 - 11.2016
- Managed financials and assets using SAP software, reducing training hours and costs by 15%
- Supported operational activities including data reporting and certification processes
- Administered business applications and provided technical support
Education
Bachelor of Science -
Full Sail University
Winter Park, FL08-2025
Skills
- Capacity Planning
- Forecasting
- Scheduling
- Verint
- NICE IEX
- Salesforce
- Avaya
- Amazon Connect (AWS)
- Power BI / Tableau
- Strategic Planning
- KPI Development
- Project Management
- MySQL
- Genesys
- Kronos
- Workday
- SharePoint
Timeline
Workforce Management Consultant (YouTube)
Keyrus (Scalevolution LLC)
11.2024 - 02.2025
Manager, Workforce Management
Concentrix
06.2021 - 02.2024
Workforce Analyst II
Centene
07.2018 - 06.2019
Sr. Coordinator, WFM
Advance Care Scripts (CVS)
10.2017 - 06.2018
Workforce Analyst
Healthfirst
11.2016 - 10.2017
WFM Sr Command Center Analyst
Optum Health
11.2012 - 11.2016
Bachelor of Science -
Full Sail University
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