Yolande Nelson
Kissimmee,FL
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Coach
Sound Mind Mental Health Coaching
Kissimmee, FL
01.2023 - Current
- Utilized evidence-based practices such as cognitive behavioral therapy when treating patients.
- Referred patients or clients to community resources or specialists.
- Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
- Maintained detailed records of patient assessments, treatments, progress notes, and discharge summaries.
- Collected information about clients through interviews, observation, or tests.
- Provided crisis intervention services to individuals experiencing mental health episodes.
Forensic Mental Health Specialist
Aspire Health Partners
Orlando, FL
10.2020 - 01.2023
- Monitored clients' progress toward meeting their therapeutic goals.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
- Interviewed clients to gather data of social and psychiatric relevance.
- Performed research related to mental health diagnoses, treatments, and outcomes.
- Met with probation officers and police to exchange necessary information during treatment process.
- Attended professional conferences and trainings related to mental health topics.
- Assisted in developing action plans for individuals at risk of suicide or self-harm behaviors.
- Developed treatment plans based on client mental and physical conditions.
- Conducted mental health assessments, screenings, and diagnostic evaluations.
- Collected information about clients through interviews, observation, or tests.
- Participated in regular team meetings with other clinicians to discuss cases and review treatment plans.
- Managed caseloads by providing ongoing assessment of client's needs throughout the course of treatment.
- Developed and implemented individualized treatment plans tailored to the needs of each client.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Attended meetings with opposing counsels for negotiations or settlement conferences.
- Performed data input to document care and services plans, needs assessments and progress notes.
- Informed victims about legal processes and timelines.
- Conducted legal research to aid in court filing
- Prepared thorough, accurate and well-edited documents for cases, client communication, and internal needs.
- Attended and coordinated interviews or case reviews to manage caseload.
- Gathered and organized pre-trial discovery, records and evidence and witness interviews.
- Attended hearings with victims to provide emotional support.
Team Lead-Mentor
City of Orlando
ORLANDO, FL
07.2016 - 07.2019
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized team events to promote a positive work environment.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Provided crisis intervention to students dealing with difficult situations at school.
- Supervised student performance and academic progress throughout semester.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Responded to employee inquiries regarding payroll and timekeeping.
- Produced and filed payroll reports.
- Motivated staff through positive reinforcement techniques.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Ensured compliance with company policies and procedures throughout the team.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Delegated daily tasks to team members to optimize group productivity.
- Developed strategies to increase team productivity and improve customer service levels.
Education
Master of Arts - Industrial And Organizational Psychology
Touro University Worldwide
Los Alamitos, CA08-2020
Bachelor of Science - Psychology
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL08-2018
Bachelor of Science - Organizational Management
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL08-2018
Skills
- Data Evaluation
- Group Facilitation
- Program Leadership
- Academic Assistance
- Student Monitoring
- Performance Evaluation
- Operations Management
- Staff Development
- Strength Coaching
- Effective Communication
- Strategic Planning
- Written Documentation
Certification
- FARS Certification
- CFARS Certification
Timeline
Mental Health Coach
Sound Mind Mental Health Coaching
01.2023 - Current
Forensic Mental Health Specialist
Aspire Health Partners
10.2020 - 01.2023
Team Lead-Mentor
City of Orlando
07.2016 - 07.2019
- FARS Certification
- CFARS Certification
Master of Arts - Industrial And Organizational Psychology
Touro University Worldwide
Bachelor of Science - Psychology
Palm Beach Atlantic University - West Palm Beach
Bachelor of Science - Organizational Management
Palm Beach Atlantic University - West Palm Beach
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