Yolander Wilson

Nutrition Services Supervisor

Nexus Health Systems

Houston, TX

03.2005 - Current

Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Planned and completed group projects, working smoothly with others.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Displayed strong telephone etiquette, effectively handling difficult calls.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Delivered products to customer locations on time.
Modified existing software systems to enhance performance and add new features.
Answered 10 calls per shift to assist with customer questions and concerns.
Assigned, trained and managed service staff to ensure quality customer service.
Developed and implemented departmental policies and procedures for efficient operations.
Monitored daily performance of team members to ensure compliance with company standards.
Performed regular inspections of work areas to identify potential safety hazards.
Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
Coordinated with other departments to resolve customer complaints promptly and effectively.
Analyzed customer feedback data to develop strategies for improving service levels.
Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
Identified training needs among staff members and provided appropriate coaching sessions.
Implemented new technology systems designed to improve efficiency and accuracy of services.
Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
Built strong relationships with customers through effective communication skills.
Reviewed financial statements regularly to ensure proper allocation of resources across the organization.
Collaborated closely with upper management on special projects aimed at increasing profitability.
Supervised team of 8 employees and delegated duties and responsibilities to each member.
Delivered exceptional customer service and handled inquiries and complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Upheld quality control policies and procedures to increase customer satisfaction.
Monitored budget to ensure efficient use of resources.
Developed and implemented nutrition services policies and procedures.
Supervised staff in the preparation, delivery, and serving of meals.
Conducted performance reviews for all nutrition services personnel.
Ensured compliance with all applicable regulations related to food safety, sanitation, and health standards.
Provided guidance to kitchen personnel on proper food handling techniques.
Planned menus that balanced nutritional needs while incorporating customer preferences.
Ordered supplies and equipment as needed to meet operational requirements.
Created daily schedules for staff members based on expected volume of customers.
Maintained records regarding inventory levels, production costs, meal counts.
Assisted in the training of new employees in food service operations.
Addressed customer complaints or concerns in a timely manner.
Participated in menu planning meetings with other department heads.
Reviewed nutritional information for accuracy prior to distribution.
Scheduled regular maintenance for kitchen equipment to ensure safe operation.
Collaborated with vendors to negotiate pricing on products and services.
Inspected kitchens for cleanliness and organization according to established guidelines.
Facilitated communication between departments concerning dietary issues.
Coordinated special events such as catered functions or banquets.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw food preparation, production and presentation according to quality standards.
Delegated work to staff, setting priorities and goals.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Promoted safe working conditions by monitoring safety procedures and equipment.
Observed food safety and sanitation protocols to reduce germ spread.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Prepared variety of foods according to exact instructions and recipe specifications.
Explained goals and expectations required of trainees.

Summary

Overview

Work History

Nutrition Services Supervisor

Education

Associate of Applied Science - Business Administration

Skills

Affiliations

Certification

References

Timeline

Nutrition Services Supervisor

Associate of Applied Science - Business Administration

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