Yolando Lamb
Lilburn,GA
Summary
Seeking a property management position that will fully utilize my various skills and experiences and allow for future growth.
Overview
22
22
years of professional experience
Work History
Assistant Manager
ZRS Management
04.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Property Manager
ECI Management LLC
12.2008 - Current
- Hiring, training, coaching, developing, scheduling, counseling of new and current employees
- Conduct weekly meetings with maintenance staff, office staff and corporate office regarding goals and initiatives; maintain standards and objectives
- Leadership skills such as motivating others, delegation, mentoring and follow-up
- Being available to employees, and creating a productive and pleasurable team environment
- Meeting reporting deadlines, managing PO’s
- Staying involved in resident functions, scheduling events and creating a warm and welcoming atmosphere
- Give detailed telephone presentation to attract prospects to visit the community
- Provide tours of apartment and community with purpose of leasing apartments
- Keep accurate records of phone and walk-in traffic for follow-up
- Screen rental application, qualify potential residents, and prepare leases for move-in
- Conduct comparative surveys and outreach marketing as needed
- Assist residents with questions, service requests and ensure all repairs are handled satisfactorily
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices on a timely basis
Leasing Consultant
Wynhaven Apartments Homes
09.2007 - 08.2008
- Greet prospects, qualify and immediately record all telephone and walk-in traffic
- Tour community and target apartment/model, highlight amenities and close the sale
- Process applications for approval, and prepare lease documentation for move-in
- Participate in outreach marketing activities regularly to generate traffic
- Assist in planning resident functions(parties, contests)
- Record resident service requests, inform the service technician and follow up on repairs
Assistant Community Manager
Harbor Management Group
01.2003 - 12.2007
- Post rental collections, make bank deposits
- Process notices to vacate and manage delinquency/ file evictions as necessary
- Conduct monthly market survey and recommend pricing changes
- Maintain resident lease files and computer records for the community
- Support Leasing Consultants in the leasing process in accordance with Fair Housing guidelines
Education
Nursing Assistant -
Hartford College
Hartford, CT01.2005
High School - College Prep.
Alfonzo Casta Martinez High School
Maunabo, PR01.1992
Skills
- Data entry
- Yardi
- AMSI
- YieldStar Program
- Bilingual - Spanish and English
- Ability to work under pressure
- Proficiency in Microsoft Office Suite
- Exceptional Communication Skills
- Detail-oriented
- Ability to prioritize
- Multitasking
- Excellent problem-solving skills
- Self-management skills
- Organizational skills
- Notary Public
- Rainmaker
- LRO
Timeline
Assistant Manager
ZRS Management
04.2024 - Current
Property Manager
ECI Management LLC
12.2008 - Current
Leasing Consultant
Wynhaven Apartments Homes
09.2007 - 08.2008
Assistant Community Manager
Harbor Management Group
01.2003 - 12.2007
Nursing Assistant -
Hartford College
High School - College Prep.
Alfonzo Casta Martinez High School