Yolando Peart
Claremont, St.Ann,Jamaica
Summary
Seasoned Administrator with background in managing office operations, coordinating with multiple departments, and improving administrative processes. Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline office operations for efficiency and productivity. Proven track record of positive impact on workplace environment and staff morale.
Overview
7
7
years of professional experience
Work History
Administrator
Aquarion Asset Management
Montego Bay, Jamaica
01.2023 - 01.2025
- Monitored budget expenditures and prepared financial reports for review by management.
- Identified needs of customers promptly and efficiently.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Developed spreadsheets to track project progress, budgets and other related data.
- Provided targeted resolutions to complex departmental conflicts, utilizing critical thinking and collaborative problem-solving
- Collaborated with hiring managers to interview ideal candidates
Sales Agent
CENTERFIELD
Montego Bay, Jamaica
06.2022 - 12.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared and delivered appropriate presentations on products and services.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Identified customer needs by asking questions and advising on best solutions.
- Negotiated deals and handled complaints or objections.
- Greeted and assisted customers to foster positive experiences.
Customer Service Representative and Technical Support
Concentrix
Montego Bay, Jamaica
06.2021 - 06.2022
- Managed customer calls efficiently in fast-paced call center environment
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Handled customer inquiries, payments and service requests
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative & Technical Support Agent
TELEPERFORMANCE
Montego Bay, Jamaica
08.2020 - 10.2020
- Offer technical support to customers with internet and telephone issues
- Delivered fast and friendly service to handle questions and service complaints
- Followed up with customers to offer additional support and check resolution satisfaction
- Built trusting relationships with customers to better understand their needs
- Monitored customer satisfaction levels through surveys and feedback forms.
Sales Agent
CENTERFIELD
Montego Bay, Jamaica
09.2017 - 08.2018
- Presented key selling points, features, and benefits effectively with consultative selling strategies
- Increased sales success by adapting techniques to the needs and attitudes of each client
- Overcame objections with successful product demonstrations and persuasive communication skills
- Remained up to date on current offerings and company processes
Education
Bachelor of Science - Psychology
UNIVERSITY OF THE WEST INDIES
kingston, Jamaica11.2021
Associate in Arts(A.A.) - Arts
HERBERT MORRISON TECHNICAL HIGH SCHOOL
Montego Bay, Jamaica06.2017
Diploma - Arts
MOUNT ALVERNIA HIGH SCHOOL
Montego Bay, Jamaica06.2015
Skills
- Data Management
- Sales Technique
- Customer Support
- Verbal and written communication
- Team building and leadership
- Administrative support
- Recruitment support
- Client relationship management
Volunteer Experience
- Data Entry Clerk, Heart Trust NTA, Montego Bay, Jamaica, Updated and maintained databases, tracking and improving recordkeeping., Identified and corrected data entry errors using established quality control methods., Safeguarded data accessibility through effective file management and organization.
- Clerical Assistant, Youth Enhancement Services, Montego Bay, Jamaica, Developed and maintained digital and analog filing systems., Answered incoming phone calls, directed to appropriate personnel and took messages., Used Microsoft Office Suite to manage calendars, send email correspondence and draft documents.
- Secretary, Red Cross, Montego Bay, Jamaica
- Drama Club Member, Mount Alvernia High School, Montego Bay, Jamaica
- Peer Counselor, Mount Alvernia High School, Montego Bay, Jamaica
Accomplishments
- Awarded top performer in CAPE for Performing Arts.
- I was awarded top Sales Agent for the month in three consecutive months during my tenure.
- Awarded Dean's List for academic excellence
- Recognized fo my good work ethic and was promoted to perform administrative duties.
References
Available upon request
Languages
English, Advanced (C1)
Timeline
Administrator
Aquarion Asset Management
01.2023 - 01.2025
Sales Agent
CENTERFIELD
06.2022 - 12.2022
Customer Service Representative and Technical Support
Concentrix
06.2021 - 06.2022
Customer Service Representative & Technical Support Agent
TELEPERFORMANCE
08.2020 - 10.2020
Sales Agent
CENTERFIELD
09.2017 - 08.2018
Bachelor of Science - Psychology
UNIVERSITY OF THE WEST INDIES
Associate in Arts(A.A.) - Arts
HERBERT MORRISON TECHNICAL HIGH SCHOOL
Diploma - Arts
MOUNT ALVERNIA HIGH SCHOOL
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