Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YOLANDY SANTANA

Orlando,FL

Summary

Proven Sales Customer Support Specialist with comprehensive experience in resolving complex customer issues and driving sales growth. Strengths include robust problem-solving skills, effective communication abilities, and deep knowledge of CRM systems. Notably enhanced client satisfaction rates by delivering exceptional support and building productive relationships in previous roles.

Overview

6
6
years of professional experience

Work History

Technical Support Representative

Asurion
Orlando, FL
04.2024 - Current
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques, and positive customer support.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Reviewed monthly performance against targets set by the management team.
  • Researched competitors' products, prices, and sales techniques.
  • Developed key customer relationships to increase sales.
  • Listened to customer needs to identify and recommend the best products and services.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Provided technical assistance to customers through phone, email, and chat support.
  • Networked to build a client base and promote products to new and existing clients.
  • Answered incoming calls from potential customers, provided product information and answered questions.

Sales Representative

AT&T
Orlando, Florida
01.2024 - 06.2024
  • Researched competitors' products, prices, and sales techniques.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Negotiated pricing contracts with customers to maximize profits.
  • Operated register, handled cash and processed credit card transactions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Assembler

Medtronic
Danvers, MA
03.2019 - 12.2023
  • Collaborated with a team to meet or exceed production targets.
  • Assembled complex components after careful review of project specifications and directions.
  • Inspected, tested, and adjusted completed units to ensure that units meet specifications, tolerances, and customer order requirements.
  • Assembled and completed products according to production schedules.
  • Monitor the feed and speed of machines during the machining process.
  • Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.

Education

High School Diploma -

Greater Lawrence Technical School
Andover, MA
06-2018

Skills

  • Network diagnostics
  • Software diagnosis
  • Desktop support
  • Hardware diagnostics
  • Issue resolution
  • Active listening
  • Product testing
  • Quality Improvement
  • Product assembly
  • Customer Satisfaction
  • Product loading and unloading
  • Order Fulfillment
  • Service support
  • Analytical thinking
  • Technical documents comprehension
  • Call center operations
  • Remote support

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Technical Support Representative

Asurion
04.2024 - Current

Sales Representative

AT&T
01.2024 - 06.2024

Assembler

Medtronic
03.2019 - 12.2023

High School Diploma -

Greater Lawrence Technical School

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YOLANDY SANTANA