Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolane Navamuel

Hollywood,USA

Summary

Results-driven professional skilled in prioritizing and multitasking in high-pressure environments. Proven track record in managing teams and processes effectively, ensuring project goals are met on time. Strong organizational and communication abilities enhance collaboration and operational efficiency. Expertise in project management, equipment operation, staff training, and customer service drives continuous process improvements.

Overview

7
7
years of professional experience

Work History

Project Manager

Tambourine
Fort Lauderdale, FL
03.2024 - Current
  • Successfully launched over 50 custom websites within the first six months, consistently meeting or exceeding timeline and quality benchmarks.
  • Manage the full lifecycle of custom website builds, from project kickoff through launch, ensuring alignment with client goals, scope, and brand guidelines.
  • Serve as the primary client-facing liaison, leading discovery calls, status meetings, and presentations to ensure clear communication, and strong client relationships.
  • Own project timelines, task prioritization, and deliverable tracking using agile methodologies and project management tools (e.g., Asana, Jira, Salesforce).
  • Lead cross-functional teams—including UX/UI designers, developers, copywriters, and QA testers—across multiple concurrent projects, ensuring alignment, productivity, and accountability.
  • Oversee QA processes from staging to launch, including cross-browser and device testing, responsive design validation, accessibility checks, and bug tracking via BugHerd.
  • Spearhead the creation of sitemaps and information architecture, using UX best practices to drive user engagement, and intuitive navigation across client sites.
  • Monitor project scope, mitigate risks, and manage change requests to prevent scope creep, and ensure timely delivery.
  • Manage portfolios that include hotel management groups (HMGs) and major hospitality brands such as Hilton, Marriott, and Schulte Hospitality Group, adapting strategies to fit varying brand guidelines and stakeholder priorities.
  • Ensure consistent documentation, reporting, and post-launch analysis for continuous process improvement and knowledge sharing.
  • Apply a strong understanding of UX principles to enhance user-centered design and navigation across web platforms.
  • Support internal training initiatives and onboarding for new team members to foster consistency and elevate project execution standards.
  • Supervise and mentor a Project Coordinator, delegating tasks, reviewing deliverables, and providing guidance to support their growth, and ensure seamless project execution.

Project Coordinator

Tambourine
Fort Lauderdale, FL
01.2023 - 02.2024
  • Facilitated seamless project execution by coordinating and overseeing all aspects of digital marketing campaigns for hotel clients.
  • Collaborated with cross-functional teams, including marketing, design, content, and development, to ensure projects were delivered on time and within budget.
  • Assisted in developing project plans, timelines, and milestones, while continuously monitoring progress and identifying potential risks and roadblocks.
  • Managed client communication and expectations, providing regular updates on project status, performance metrics, and key deliverables.
  • Conducted thorough research and analysis to gather insights on market trends, competitor activities, and customer behavior to enhance campaign strategies.
  • Contributed to the development of creative marketing materials and assets, aligning with client branding guidelines and objectives.
  • Coordinated A/B testing and performance measurement initiatives to optimize campaign effectiveness and drive better results.
  • Implemented project management tools and methodologies to streamline workflows, enhance team efficiency, and maintain project documentation.
  • Conducted post-project evaluations, gathering feedback from clients and internal stakeholders to identify areas of improvement for future projects.
  • Assisted in onboarding new team members, providing training and support to ensure a smooth transition into the project coordination role.
  • Maintained a proactive approach to problem-solving, identifying challenges and proposing solutions to enhance project outcomes and client satisfaction.
  • Leveraged Salesforce to manage client relationships, track project progress, and maintain accurate records of sales and marketing activities.
  • Provided training and support to team members on utilizing BugHerd, CMS platforms, and Salesforce effectively, promoting a higher level of technical expertise among the team.

Connections Director/Executive Administrative Assistant

Trinity Church
Miami Gardens, FL
09.2020 - 10.2022
  • Collecting inputting data on weekly for all departments and any special events.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Training 30+ small group leaders on software apps.
  • Edited documents to improve accuracy of language, flow and readability.
  • Composing and responding to emails daily.
  • Assisting and leading in planning meetings for weekend services using Planning Center software.
  • Managed event logistics and operations.
  • Coordinated schedules, creating job assignments, and timelines for events.
  • Working closely with operations team to assist in making decisions for operational activities and setting strategic goals.
  • Developed post-event reports to determine effectiveness of each event.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Brainstormed and implemented creative event concepts and themes.
  • Developed and initiated projects, managed costs, financial budgets and monitored performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

International Medical Claims Processor

Aetna
Plantation, FL
01.2020 - 09.2020
  • Receive and carefully review claim submissions.
  • Obtain and verify insurance information.
  • Correspond with insurance agents and beneficiaries.
  • Manage and process over 60 medical claims daily.
  • Utilizing all applicable system functions available to ensure accurate and timely processing service.
  • Applying medical necessity guidelines, determine coverage, and complete eligibility verification for member and provider invoices.
  • Coordinate responses for inquiries related to claim processing issues.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Review pending claims and follow through guidelines for payment within efficient turn-around time.
  • Use of ICD10, procedure codes & TOS codes.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Use of specific software's.
  • Posted payments to accounts and maintained records.
  • GREAT attention to detail.
  • Generated, posted and attached information to claim files.

Administrative assistant/ customer service

Impact Glass Services
West Park, FL
01.2018 - 01.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Working closely with insurance companies to obtain liability documents for job sites.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Created and implemented standard operating procedures for records handling.
  • Tracked contracts, proposals and waivers to keep billing accurate and current.
  • Matched purchase orders with invoices and recorded necessary information.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Verified accuracy of business records by consistently updating customer information.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Edited documents to improve accuracy of language, flow and readability.
  • Interacted with vendors to purchase and set up equipment and services.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Education

High school Diploma -

McArthur High School

Communications + Media Studies - Communications

Broward College

Skills

  • Resource coordination and allocation
  • Communication and team building
  • Results orientation
  • Client relationship management
  • Process improvement
  • Quality assurance
  • Multitasking and time management
  • Project management

Languages

Spanish
Native/ Bilingual

Timeline

Project Manager

Tambourine
03.2024 - Current

Project Coordinator

Tambourine
01.2023 - 02.2024

Connections Director/Executive Administrative Assistant

Trinity Church
09.2020 - 10.2022

International Medical Claims Processor

Aetna
01.2020 - 09.2020

Administrative assistant/ customer service

Impact Glass Services
01.2018 - 01.2020

High school Diploma -

McArthur High School

Communications + Media Studies - Communications

Broward College

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Yolane Navamuel