Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolane Navamuel

Hollywood

Summary

Results-driven professional skilled in prioritizing and multitasking in high-pressure environments. Proven track record in managing teams and processes effectively, ensuring project goals are met on time. Strong organizational and communication abilities enhance collaboration and operational efficiency. Expertise in project management, equipment operation, staff training, and customer service drives continuous process improvements.

Overview

7
7
years of professional experience

Work History

Project Manager

Tambourine
03.2024 - Current
  • Successfully launched over 50 custom websites within the first six months, consistently meeting or exceeding timeline and quality benchmarks.
  • Manage the full lifecycle of custom website builds, from project kickoff through launch, ensuring alignment with client goals, scope, and brand guidelines.
  • Serve as the primary client-facing liaison, leading discovery calls, status meetings, and presentations to ensure clear communication, and strong client relationships.
  • Own project timelines, task prioritization, and deliverable tracking using agile methodologies and project management tools (e.g., Asana, Jira, Salesforce).
  • Lead cross-functional teams—including UX/UI designers, developers, copywriters, and QA testers—across multiple concurrent projects, ensuring alignment, productivity, and accountability.
  • Oversee QA processes from staging to launch, including cross-browser and device testing, responsive design validation, accessibility checks, and bug tracking via BugHerd.
  • Spearhead the creation of sitemaps and information architecture, using UX best practices to drive user engagement, and intuitive navigation across client sites.
  • Monitor project scope, mitigate risks, and manage change requests to prevent scope creep, and ensure timely delivery.
  • Manage portfolios that include hotel management groups (HMGs) and major hospitality brands such as Hilton, Marriott, and Schulte Hospitality Group, adapting strategies to fit varying brand guidelines and stakeholder priorities.
  • Ensure consistent documentation, reporting, and post-launch analysis for continuous process improvement and knowledge sharing.
  • Apply a strong understanding of UX principles to enhance user-centered design and navigation across web platforms.
  • Support internal training initiatives and onboarding for new team members to foster consistency and elevate project execution standards.
  • Supervise and mentor a Project Coordinator, delegating tasks, reviewing deliverables, and providing guidance to support their growth, and ensure seamless project execution.

Project Coordinator

Tambourine
01.2023 - Current
  • Facilitated seamless project execution by coordinating and overseeing all aspects of digital marketing campaigns for hotel clients.
  • Collaborated with cross-functional teams, including marketing, design, content, and development, to ensure projects were delivered on time and within budget.
  • Assisted in developing project plans, timelines, and milestones, while continuously monitoring progress and identifying potential risks and roadblocks.
  • Managed client communication and expectations, providing regular updates on project status, performance metrics, and key deliverables.
  • Conducted thorough research and analysis to gather insights on market trends, competitor activities, and customer behavior to enhance campaign strategies.
  • Contributed to the development of creative marketing materials and assets, aligning with client branding guidelines and objectives.
  • Coordinated A/B testing and performance measurement initiatives to optimize campaign effectiveness and drive better results.
  • Implemented project management tools and methodologies to streamline workflows, enhance team efficiency, and maintain project documentation.
  • Conducted post-project evaluations, gathering feedback from clients and internal stakeholders to identify areas of improvement for future projects.
  • Assisted in onboarding new team members, providing training and support to ensure a smooth transition into the project coordination role.
  • Maintained a proactive approach to problem-solving, identifying challenges and proposing solutions to enhance project outcomes and client satisfaction.
  • Leveraged Salesforce to manage client relationships, track project progress, and maintain accurate records of sales and marketing activities.
  • Provided training and support to team members on utilizing BugHerd, CMS platforms, and Salesforce effectively, promoting a higher level of technical expertise among the team.

Project Coordinator

Trinity Church
09.2020 - 10.2022


  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Leading and Training 30+ small group leaders on software apps.
  • Coordinated schedules, creating job assignments, and timelines for events.
  • Working closely with operations team to assist in making decisions for operational activities and setting strategic goals.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Brainstormed and implemented creative event concepts and themes.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Facilitated collaboration between diverse teams to achieve common goals and drive project success.
  • Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
  • Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects.

International Medical Claims Processor

Aetna
01.2020 - 09.2020
  • Receive and carefully review claim submissions.
  • Obtain and verify insurance information.
  • Correspond with insurance agents and beneficiaries.
  • Manage and process over 60 medical claims daily.
  • Utilizing all applicable system functions available to ensure accurate and timely processing service.
  • Coordinate responses for inquiries related to claim processing issues.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Use of ICD10, procedure codes & TOS codes.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.

Administrative assistant/ customer service

Impact Glass Services
01.2018 - 01.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Working closely with insurance companies to obtain liability documents for job sites.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Created and implemented standard operating procedures for records handling.
  • Tracked contracts, proposals and waivers to keep billing accurate and current.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Verified accuracy of business records by consistently updating customer information.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Interacted with vendors to purchase and set up equipment and services.
  • Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Coordinated company events and meetings to ensure smooth execution and positive results.

Education

High school Diploma -

McArthur High School

Communications + Media Studies - Communications

Broward College

Skills

  • Resource coordination and allocation
  • Communication and team building
  • Results orientation
  • Client relationship management
  • Process improvement
  • Quality assurance
  • Multitasking and time management
  • Project management
  • Leading cross-teams

Languages

Spanish
Native/ Bilingual

Timeline

Project Manager

Tambourine
03.2024 - Current

Project Coordinator

Tambourine
01.2023 - Current

Project Coordinator

Trinity Church
09.2020 - 10.2022

International Medical Claims Processor

Aetna
01.2020 - 09.2020

Administrative assistant/ customer service

Impact Glass Services
01.2018 - 01.2020

Communications + Media Studies - Communications

Broward College

High school Diploma -

McArthur High School

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