Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yolani Granados Alvarez

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Manager

Ulta Beauty Inc.
08.2022 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.

Team Member

Sweet Greens
05.2021 - 11.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Collaborated with kitchen team members to efficiently prepare and serve hot food items during peak hours.
  • Boosted sales by introducing new menu items based on current trends.
  • Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Increased team efficiency by assisting with basic food prep tasks during slow periods or high demand times.

Waitress

Florentine Cafe
03.2016 - 02.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

High School Diploma -

Revere High School
Revere, MA
06.2017

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Operations Management
  • Schedule Preparation
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Work Planning and Prioritization
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Manager

Ulta Beauty Inc.
08.2022 - 03.2024

Team Member

Sweet Greens
05.2021 - 11.2022

Waitress

Florentine Cafe
03.2016 - 02.2019

High School Diploma -

Revere High School

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Yolani Granados Alvarez