Yolaunda Burrell
Oxon Hill,MD
Summary
Reliable and attentive professional with extensive experience in customer service and cash handling. Known for problem-solving abilities and maintaining a clean, organized checkout environment, committed to ensuring customer satisfaction.
Overview
20
20
years of professional experience
Work History
Front End Cashier
Shoppers Food
College Park, Maryland
03.2006 - 11.2025
- Processed customer transactions efficiently at front end checkout.
- Provided friendly and attentive customer service during busy periods.
- Managed cash register operations and maintained accurate cash drawers.
- Assisted customers with product inquiries and store policies.
- Ensured cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to enhance customer shopping experience.
- Handled returns and exchanges following company procedures effectively.
- Trained new cashiers on register operations and customer service standards.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Packed and bagged products according to customer preferences.
- Answered customers' questions about products, prices, and availability.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Provided accurate change to customers when making transactions.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Verified customer purchases with valid identification.
- Followed company policies regarding returns and exchanges.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Informed customers of current sales promotions and discounts available.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Checked expiration dates on products before ringing up orders for customers.
- Helped with purchases and signed customers up for rewards program.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Processed sales, returns, and exchanges using POS register system.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Friendly High
Ft. Washington, MD06-1988
Skills
- Cash handling
- Customer transactions
- Product knowledge
- Checkout procedures
- Customer service
- Cash handling expertise
- Bagging techniques
- Basic math proficiency
- Scanner operation
- Patience and empathy
- Professional appearance
- Building rapport
- Liquor regulations and compliance
- Cleanliness and hygiene
- Accurate money counting
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Problem-solving
- Attention to detail
References
References available upon request.
Timeline
Front End Cashier
Shoppers Food
03.2006 - 11.2025
High School Diploma -
Friendly High