YOLAUNDA LOWE
Universal City,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Resident Monitor
Crosspoint INC
03.2023 - Current
- Enhanced resident safety by conducting regular room inspections and monitoring daily activities.
- Assisted in conflict resolution among residents, promoting a positive living environment.
- Contributed to the successful reintegration of residents into society with effective coaching and guidance.
- Provided exceptional customer service for residents, addressing their concerns promptly and professionally.
- Upheld strict compliance to facility policies, educating residents on rules and expectations consistently.
- Handled emergency situations calmly and efficiently, prioritizing resident safety above all else.
- Kept residents safe, controlled and in proper locations.
- Treated all residents and staff with utmost respect.
Director's Assistant
Pinnacle Montessori of Bulverde
11.2022 - 03.2023
- Conducted research and analysis on issues of interest to director and supported and managed high-volume requests and projects to meet objectives.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Submitted expense reports and managed vendor correspondence to foster accurate and timely accounting procedures and vendor services.
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Lead Teacher
Pillars Christian Learning Center
08.2021 - 11.2022
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Administrative Assistant
Embry Riddle Aeronautical University (DSS)
01.2019 - 04.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Embry Riddle Aeronautical University (Eaglecard}
01.2018 - 01.2019
- Maintained files and filing, keeping sensitive information confidential
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Established professional and collaborative working relationships with company associates and external parties
- Screened incoming telephone calls, routing to appropriate personnel
- Used Microsoft Office Suite to create and revise documents and presentations
- Compiled and entered data into various databases to ensure accuracy and completeness
- Served as primary point of contact for facilitating operational and administrative inquiries.
Financial Aid Specialist
Daytona State College
11.2010 - 03.2018
- Matched individuals' needs and eligibility with available financial aid programs to provide informed recommendations
- Maintained and reviewed account records, updating and recategorizing them according to status changes
- Maintained accurate records of financial aid data through diligent documentation and regular database updates.
- Assisted families in navigating complex federal and state regulations to successfully secure funding for their education expenses.
- Handled customer complaints and took appropriate action to resolve them
- Assisted in selection of financial award candidates used electronic databases to certify loan eligibility.
- Increased financial aid application submissions by streamlining the application process and providing clear instructions for students.
Document Imaging Specialist
Daytona State College
08.2008 - 11.2010
- Identified and classified documents and other electronic content according to characteristics such as security level, function, and metadata
- Implemented scanning or other automated data entry procedures, using imaging devices, and document imaging software.
Education
Associate of Arts - Psychology
Daytona State College
Daytona Beach, FL05.2010
Skills
- Security Monitoring
- Documentation Skills
- Security Awareness
- Regulatory Requirements
- Record Keeping
- Organizational Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Decision Making
- Active Listening
- Empathy and Compassion
- First Aid Knowledge
- Effective Communication
- De-escalation Techniques
- Resident Monitoring
- Mental Health Disorders
Awarded the Customer Service Presidential Award (Daytona State College)
I had a parent that was very agitated and upset with the FInancial Aid process and everything that her child was going through within the process. I was able to calm the parent and help her daughters paperwork, understanding financial aid process and getting clarification on questions that had been asked. Unbeknown to me, this parent wrote an email to the President, Dr. Thomas LoBasso, and explained how much help I was to her. A few days after my encounter with the parent., I was called into My dean office along withe President LoBasso and was informed about the award.
Timeline
Resident Monitor
Crosspoint INC
03.2023 - Current
Director's Assistant
Pinnacle Montessori of Bulverde
11.2022 - 03.2023
Lead Teacher
Pillars Christian Learning Center
08.2021 - 11.2022
Administrative Assistant
Embry Riddle Aeronautical University (DSS)
01.2019 - 04.2021
Administrative Assistant
Embry Riddle Aeronautical University (Eaglecard}
01.2018 - 01.2019
Financial Aid Specialist
Daytona State College
11.2010 - 03.2018
Document Imaging Specialist
Daytona State College
08.2008 - 11.2010
Associate of Arts - Psychology
Daytona State College
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