Yolaunda "Yogi" Collier
Apple Valley,USA
Summary
Detail-oriented customer service professional with three years of experience as a flight attendant at Southwest Airlines, specializing in passenger service and emergency safety procedures. Expertise in customer and administrative services has resulted in effective coordination of travel arrangements and organization of company events, significantly enhancing team collaboration and operational efficiency. Recognized for fostering strong relationships and streamlining communication across departments, contributing to a positive work environment and improved service delivery. Committed to delivering exceptional experiences while upholding the highest standards of safety and professionalism.
Overview
17
17
years of professional experience
Work History
Virtual Executive Assistant/Travel Coordinator
Freelance/Self Employed
03.2023 - Current
- Organized company events, such as team-building activities and holiday parties.
- Facilitated communication between different departments within organization.
- Managed executive calendars, scheduled appointments and meetings.
- Prepared meeting agendas and took detailed minutes during conferences.
Pharmacy Service Representative-Remote
CVS Specialty Pharmacy
01.2020 - 04.2020
- Facilitated communications between healthcare providers and pharmacists to meet customers' needs.
- Operated POS system and terminals to complete customer orders and update accounts.
- Answered customer questions and referred to pharmacist for medication information.
- Processed credit card, EBT and cash payments with electronic computer system.
- Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Answered telephone calls and assisted customers by directing calls to appropriate personnel.
- Processed medical insurance claims to calculate copayments.
Office Assistant
EnSafe Inc.
01.2019 - 11.2019
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Received and screened high volume of internal and external communications.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Supported clerical needs of more than 10 Geological Managers, including taking messages, scanning documents and routing business correspondence.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Managed building access and supplied key cards to employees and visitors.
- Maintained business records by updating customer information.
Medical Chart Auditor
Optum
12.2015 - 12.2018
- Reviewed medical chart data and patient charts for accuracy and missing information.
- Conducted research using medical chart databases to verify patient, hospital and doctor's information.
- Reached out to medical facilities to request patient charts and medical data.
- Worked with home office staff to schedule projects and plan chart review timeline schedules.
Customer Service Representative
Comdata Network Inc.
01.2009 - 10.2015
- Assisted with administrative tasks, including filing, answering phones and meeting organization.
- Maintained up-to-date department organizational chart.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assisted approximately 30 customers each hour with fuel account questions.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Trained 5 new employees each quarter in procedures and policies in order to maximize team performance.
Office Manager/HR Assistant
Collegiate Sports Data
01.2009 - 10.2015
- Interviewed, on-boarded, developed and oversaw daily activities of 20 clerical and administrative office personnel.
- Quoted and prepared proposals for college football programs recruiting data.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Education
Certification - Airline Customer Service
Udemy
08.2025
Professional Certificate - Human Resources Learning and Development
Coursera
07.2025
Professional Certificate - Project Management
Calbright College
01.2025
Professional Certificate - Airline Cabin Crew Service
Alison Training
07.2024
Professional Certificate - Hospitality Management
Coursera
01.2024
Skills
- Strong interpersonal skills
- Service excellence
- Airline safety compliance
- Project oversight
- Talent management expert
- Administrative expertise
Timeline
Virtual Executive Assistant/Travel Coordinator
Freelance/Self Employed
03.2023 - Current
Pharmacy Service Representative-Remote
CVS Specialty Pharmacy
01.2020 - 04.2020
Office Assistant
EnSafe Inc.
01.2019 - 11.2019
Medical Chart Auditor
Optum
12.2015 - 12.2018
Customer Service Representative
Comdata Network Inc.
01.2009 - 10.2015
Office Manager/HR Assistant
Collegiate Sports Data
01.2009 - 10.2015
Professional Certificate - Human Resources Learning and Development
Coursera
Professional Certificate - Project Management
Calbright College
Professional Certificate - Airline Cabin Crew Service
Alison Training
Professional Certificate - Hospitality Management
Coursera
Certification - Airline Customer Service
Udemy