Yoldy Logita
New York,NY
Summary
Dependable Front of The House that providing fast, high-quality customer service to guests in restaurant settings. Proactive individual with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with attention to details and team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Kiko
11.2024 - Current
- Embodying the cultural story of what Kiko is and being a
storyteller the guests - Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Expeditor & Server
Crew - Pilot
04.2024 - 11.2024
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Barista
OneZo
06.2023 - 03.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
- Streamlined order processing through accurate cash handling and efficient use of PoS system
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
Pastry Chef
Tavistock - Abe & Louie's
12.2022 - 06.2023
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Collaborated with the culinary team to create dessert offerings that complemented main dishes
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Maintained well-organized mise en place to keep work consistent.
Line Cook
The Greenbrier American Resort
07.2020 - 06.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Working with servers to ensure that orders are completed according to request and on time.
- Ensuring that kitchen operation procedures and hygiene meet food safety standards and regulation.
Food Production
Bali Nusa Dua Convention Center & GWK Cultural
10.2018 - 02.2019
- Maintained accurate records of food production processes to ensure traceability and facilitate compliance with industry standards.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Improved workplace efficiency by organizing and prioritizing tasks
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Plated meals paying special attention to garnishes and overall presentation
Guest Service Agent
Novotel Grand Shayla
09.2015 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
Accounting & Information Technology Trainee
Best Western Plus Hotel
09.2014 - 11.2014
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelor of Hospitality Management - Culinary Arts
Bali Tourism Polytechnic
Bali10.2022
Bachelor of Computer Science - Accounting And Computer Science
Kharisma College of Computer And Information Science
Makassar09.2015
Languages
English
Full Professional
Indonesian
Native or Bilingual
Japanese
Limited Working
Chinese (Mandarin)
Limited Working
Awards Recognitions
- October 2022, Bali Tourism Polytechnic, Bali, Indonesia, Graduating With Great Honor at Bali Tourism Polytechnic
- August 2016, STMIK Kharisma Makassar, Makassar, Indonesia, Graduating With Great Honor at STMIK Kharisma Makassar
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Server
Kiko
11.2024 - Current
Expeditor & Server
Crew - Pilot
04.2024 - 11.2024
Barista
OneZo
06.2023 - 03.2024
Pastry Chef
Tavistock - Abe & Louie's
12.2022 - 06.2023
Line Cook
The Greenbrier American Resort
07.2020 - 06.2021
Food Production
Bali Nusa Dua Convention Center & GWK Cultural
10.2018 - 02.2019
Guest Service Agent
Novotel Grand Shayla
09.2015 - 01.2017
Accounting & Information Technology Trainee
Best Western Plus Hotel
09.2014 - 11.2014
Bachelor of Hospitality Management - Culinary Arts
Bali Tourism Polytechnic
Bachelor of Computer Science - Accounting And Computer Science
Kharisma College of Computer And Information Science
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