Summary
Overview
Work History
Education
Skills
Timeline
Generic

YOLEIDY DISLA

Paterson,NJ

Summary

Bilingual professional with strong experience as a Medical Assistant, Insurance Representative, and Accounting Assistant. Skilled in patient intake, medical record management, appointment scheduling, medical billing, insurance verification, and claims processing. Additional background in customer service, accounting, and administration has strengthened organizational, financial, and client service skills. Recognized for professionalism, adaptability, and a commitment to delivering efficient and high-quality support to physicians, patients, and organizations.

Overview

9
9
years of professional experience

Work History

Account Representative

State Farm Insurance Agency - Frantz Gaston JR
10.2022 - 10.2024
  • Serve as the primary point of contact for clients, providing exceptional customer service and support for insurance inquiries.
  • Assist clients in selecting appropriate insurance products, including auto, home, and life insurance, tailored to their needs.
  • Conduct policy reviews and provide updates to ensure clients have adequate coverage.
  • Process policy changes, renewals, and claims, ensuring compliance with state regulations.
  • Maintain detailed records of client interactions and transactions within the ECRM agency’s systems.
  • Collaborate with team members to achieve sales targets and enhance client satisfaction.
  • Licensed insurance professional in Delaware, New Jersey, New York, and Pennsylvania.
  • Full Time

Medical Assistant

Jackson Memorial Hospital
11.2021 - 10.2022
  • Manage patient records and update information in Electronic Health Records (EHR/EMR) systems.
  • Coordinate and schedule patient appointments, referrals, and follow-ups across multiple specialties.
  • Communicate with patients via phone, email, or virtual platforms, providing administrative support and answering inquiries.
  • Verify insurance coverage, obtain prior authorizations, and assist with claim resolution.
  • Perform medical billing and ICD-10 coding to ensure accurate documentation and reimbursements.
  • Send appointment reminders, follow-up messages, and patient instructions.
  • Support physicians by organizing medical documents, test results, and orders.
  • Ensure strict compliance with HIPAA standards when handling confidential patient information.

Store Manager

Protection Security LLC
11.2018 - 02.2021
  • I have consistently demonstrated proficiency in meeting sales goals and retaining clients through exceptional service.
  • I efficiently learned cash register codes and managed cash, check, and credit card transactions, always ensuring a balanced drawer.
  • My focus on enhancing the customer shopping experience has involved delivering friendly and supportive service, addressing client inquiries and concerns to maintain high levels of satisfaction.
  • I utilized Compiling to process orders and effectively managed new merchandise for inventory.
  • Full Time

Medical Insurance Assistant

Centro Medico Nacional
07.2015 - 10.2018
  • I have extensive experience in medical billing, including communicating with insurance providers to resolve denied claims and resubmitting them as necessary.
  • I collected payments and accurately applied them to patient accounts while maintaining updated patient information and medical records.
  • My responsibilities included regularly posting payments and collections, reviewing patient records to identify medical codes, and creating invoices for billing purposes.
  • Full Time

Education

Bachelor's Degree - Business Administration

Autonomous University of Santo Domingo

Managing Emotions and Work Stress - undefined

INFOTEP
07.2014

High School Diploma - undefined

Politecnico Vicente Aquilino Santos
06.2014

Basic Accounting Technician - undefined

Politecnico Vicente Aquilino Santos
06.2014

Accounting - undefined

INFOTEP
04.2014

Web Page Design - undefined

INFOTEP
03.2014

Basic Computer Management - undefined

INFOTEP
02.2014

Human Relations - undefined

INFOTEP
01.2014

Skills

  • Patient intake & medical record management
  • Appointment scheduling & calendar coordination
  • Medical billing & insurance verification
  • Claims processing & resolution
  • Electronic Health Records (EHR) management
  • Accounting support & financial reporting
  • Customer service & client relations
  • Bilingual communication (English–Spanish)

Timeline

Account Representative

State Farm Insurance Agency - Frantz Gaston JR
10.2022 - 10.2024

Medical Assistant

Jackson Memorial Hospital
11.2021 - 10.2022

Store Manager

Protection Security LLC
11.2018 - 02.2021

Medical Insurance Assistant

Centro Medico Nacional
07.2015 - 10.2018

Bachelor's Degree - Business Administration

Autonomous University of Santo Domingo

Managing Emotions and Work Stress - undefined

INFOTEP

High School Diploma - undefined

Politecnico Vicente Aquilino Santos

Basic Accounting Technician - undefined

Politecnico Vicente Aquilino Santos

Accounting - undefined

INFOTEP

Web Page Design - undefined

INFOTEP

Basic Computer Management - undefined

INFOTEP

Human Relations - undefined

INFOTEP