Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yoli Butler

Menifee,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a position in a progressive organization where I can utilize proven customer relation and professional abilities and skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative/Professional Tax Preparer

Tax Debt Services
05.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Customer Service Representative/Tax Preparer

H&R Block
09.2021 - 04.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.

Nutritional Service Aide/ Customer, Service Representative

Encompass Health
09.2020 - 06.2021
  • Assist in preparing therapeutic and modified diets for patients
  • Maintained equipment and inventory records.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Maintained physical and computer-based filing systems.

Taco Bell
02.2018 - 09.2020
  • Answer customer inquiries regarding food preparations and potential allergens
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Verified orders and bagged items for easy transport
  • Take orders, prepared foods and processed payments in full-service

Assistant

Buggy Bye Bye
01.2017 - 02.2018
  • Greeted all incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Welcomed visitors upon entrance, answered inquiries and directed questions or appointments to appropriate personnel
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Schedule and confirm appointments for clients, customers, or supervisors

Education

Social and Behavioral Sciences

Palomar College
San Marcos, CA

HS Diploma -

Paloma Valley High
Menifee, CA
2018

Skills

  • Cash Handling/Billing Collections
  • Computer Skills:
  • Microsoft office , Google Drive, Spreadsheets, Email, Social
  • Media, Presentations/Slideshows, Web, Software Skills, Writing Skills, Quickbooks
  • Scheduling
  • Knowledge of POS system operation
  • File Management
  • Data Entry
  • Communication
  • Food Preparation
  • Excellent customer service skills & Team player

Certification

  • CTEC Certificate License - December 2022

Timeline

Administrative/Professional Tax Preparer

Tax Debt Services
05.2022 - Current

Customer Service Representative/Tax Preparer

H&R Block
09.2021 - 04.2023

Nutritional Service Aide/ Customer, Service Representative

Encompass Health
09.2020 - 06.2021

Taco Bell
02.2018 - 09.2020

Assistant

Buggy Bye Bye
01.2017 - 02.2018

Social and Behavioral Sciences

Palomar College

HS Diploma -

Paloma Valley High

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Yoli Butler