Yolianys Perez- Torres
Saint Cloud,Florida
Summary
Adept Customer Service Representative with a proven track record at Domino's Pizza, enhancing customer satisfaction through expert resolution of complaints and efficient problem-solving. Skilled in active listening and data entry, I significantly improved loyalty and reduced wait times. My forward-thinking strategies and critical thinking abilities have consistently resolved customer issues, fostering a positive company image.
Overview
1
1
year of professional experience
Work History
Receptionist Clerk
Homes Of America LLC
07.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answer phone calls and forward to proper staff members.
- Schedule appointments/tours of available units.
- Sort mail
- Filing paperwork.
- Greeting visitors as they came into office,
- Respond to emails, ECT.
Customer Service Representative
Domino's Pizza
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Harmony High School, St.Cloud
St. Cloud, FL05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Order Processing
well managed, on time
I can stay professional in stressful situations, and i am very prompt with work scheduling and timing.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist Clerk
Homes Of America LLC
07.2023 - Current
Customer Service Representative
Domino's Pizza
01.2023 - 06.2023
High School Diploma -
Harmony High School, St.Cloud
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