Yolima Medina Giraldo
Clarksville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Au Pair
Au Pair In America
Virginia Beach, VA
10.2018 - 08.2020
- Created and implemented diverse educational strategies to boost development.
- Kept notes of behavior issues, food served and medications administered to children.
- Assisted with housework such as laundry and cooking.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Shopped for supplies, food and clothes for children and family members.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Collections Agent
AECSA
Bogota, Colombia
11.2017 - 02.2018
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Directed day-to-day collections functions.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Customer Service Agent
Claro Movil
Bogota , Colombia
08.2016 - 07.2017
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Facilitated communications through management of inbound and outbound customer calls.
Education
Associate Degree - Counter Agent (Airport)
Avation School A.S.A
Barranquilla, Colombia 11.2015
Associate Degree - Hardware And Software Maintenance
SENA
Bucaramanga, Colombia 11.2013
No Degree - English-as-a-Second-Language
Adult Learning Center
Virginia Beach, VA05.2020
Skills
- Bilingual (English-Spanish)
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access)
- Educational Activities
- First Aid
- Problem Solving
Timeline
Au Pair
Au Pair In America
10.2018 - 08.2020
Collections Agent
AECSA
11.2017 - 02.2018
Customer Service Agent
Claro Movil
08.2016 - 07.2017
Associate Degree - Counter Agent (Airport)
Avation School A.S.A
Associate Degree - Hardware And Software Maintenance
SENA
No Degree - English-as-a-Second-Language
Adult Learning Center
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