Yolima Medina Giraldo
Fort Mitchell
Summary
Bilingual customer service provider with hospitality experience, medical knowledge, and a passion for helping others. Known for resolving concerns with empathy, maintaining a positive attitude, and delivering excellent service. Motivated to learn, grow, and contribute value to every customer interaction.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Waitress hospitality service
Monarca Mexican Restaurant
Columbus
06.2025 - Current
- Provided excellent customer service in a high-volume restaurant environment. Managed guest requests, resolvedissues, and maintained a welcoming atmosphere.
Phlebotomist/Donor Support Technician
Grifols Biomat USA
Columbus
11.2024 - 05.2025
- Delivered compassionate donor care and ensured comfort during procedures. Resolved concerns with empathy andfollowed strict safety guidelines.
- Collected blood samples following strict safety and hygiene protocols.
Flight Line Agent
Clarksville Regional AirPort
Clarksville
11.2022 - 07.2024
- Assisted passengers and crew with customer service, coordinated ground operations, and supported safe andefficient logistics during aviation operations.
- Monitored terminal operations and reported issues to management promptly.
- Developed customer relationships and ensured satisfaction with services.
Education
Medical Assistant
MedCerts
Clarksville, TN 02.2022 - 10.2022
Flight Attendant
Aviation School ASA
Barranquilla , Colombia 01.2014 - 10.2015
Skills
- Hospitality
- Team Colaboration
- Customer Service
- Safety & Emergency Awareness
- Effective Communication
- CPR Medical Awareness
Languages
Spanish
Native/ Bilingual
Timeline
Waitress hospitality service
Monarca Mexican Restaurant
06.2025 - Current
Phlebotomist/Donor Support Technician
Grifols Biomat USA
11.2024 - 05.2025
Flight Line Agent
Clarksville Regional AirPort
11.2022 - 07.2024
Medical Assistant
MedCerts
02.2022 - 10.2022
Flight Attendant
Aviation School ASA
01.2014 - 10.2015