Overview
Work History
Education
Certification
Timeline
Generic

Yolima Secord

Southwest Ranches,FL

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sales Support Specialist/Administrative Manager

FedEx
Fort Lauderdale, FL
12.2014 - Current
  • Built and maintained strong relationships with internal Account Managers to understand their needs and support long-term partnerships.
  • Managed FedEx Worldwide customer accounts, ensuring proper account alignment, resolving inquiries, and maintaining accurate records per legal validation requirements.
  • Delivered high-quality customer service by troubleshooting alignment issues, answering client questions, and guiding them through FedEx services.
  • Supported the sales pipeline by coordinating follow-ups, assisting with strategic outreach, and collaborating with internal teams to prepare training materials, and onboard new hires.
  • Demonstrated strong communication, organizational, and problem-solving skills while navigating customer concerns and applying knowledge of FedEx products to provide accurate, efficient support.

Office Manager/HR Administrator

GS Quality Lawn Service
Memphis, TN
01.2002 - 08.2006
  • Oversaw daily administrative operations, and led all HR and accounting functions for a residential and commercial landscaping business.
  • Processed biweekly payroll, maintained confidential employee records, and ensured compliance with labor laws and tax regulations.
  • Managed full-cycle recruitment, onboarding, and training for seasonal and full-time staff, and administered employee benefits and workers’ compensation claims.
  • Prepared monthly HR and compliance reports, conducted performance evaluations, addressed workplace issues, and implemented process improvements to support operational efficiency.
  • Acted as a liaison between management and employees, promoting clear communication, policy consistency, and a positive work environment.

HR Training Department /Instructional Designer

FedEx Express
Memphis, TN
08.1994 - 07.2001
  • Developed and supported training programs in collaboration with the HR Training Department, focusing on content creation, material design, and knowledge delivery.
  • Identified training needs by working with department leaders to align learning objectives with organizational goals.
  • Designed instructional materials such as manuals, presentations, and job aids to support employee development and performance improvement.
  • Assisted in evaluating training effectiveness through participant feedback and departmental performance outcomes, while maintaining organized content for consistency, compliance, and scalability.
  • Utilized Microsoft Office and internal platforms to support content development and streamline training operations across business units.

Education

MBA - Human Resources Management

Nova Southeastern University
Davie, FL

Bachelor of Business Administration Degree -

Baruch College, The City University of New York
New York, NY

Professional in Human Resources - Human Resource Certification

University of Memphis
Memphis, TN

Business Acumen - Business Acumen Certification

Strayer University
Miramar, FL

Certification

  • Bravo Zulu (1995–Present)
  • Rising Star Award (2020-Present)
  • Purple Choice (2020-Present)

Timeline

Sales Support Specialist/Administrative Manager

FedEx
12.2014 - Current

Office Manager/HR Administrator

GS Quality Lawn Service
01.2002 - 08.2006

HR Training Department /Instructional Designer

FedEx Express
08.1994 - 07.2001

MBA - Human Resources Management

Nova Southeastern University

Bachelor of Business Administration Degree -

Baruch College, The City University of New York

Professional in Human Resources - Human Resource Certification

University of Memphis

Business Acumen - Business Acumen Certification

Strayer University

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Yolima Secord