Summary
Overview
Work History
Education
Skills
Recognition
Certification
Timeline
Generic

Yolima Secord

Southwest Ranches

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Sales Support Specialist (CHT)

FedEx
12.2014 - Current
  • Supported sales enablement by delivering targeted education, information, and resources to enhance team performance, drive revenue, and improve the customer experience.
  • Provided expert-level support via phone, chat, and email, resolving service, billing, and rate-related issues within established service-level agreements (SLAs).
  • Analyzed customer feedback to identify trends, streamline processes, and uncover opportunities for continuous improvement.
  • Performed effectively in a self-directed work environment, managing daily operations and making independent decisions to ensure service continuity.
  • Collaborated with Worldwide Account Managers to develop customer hierarchy-focused presentations, proposals, and contracts that simplified client decision-making.
  • Built and maintained strong relationships with key accounts and existing customers, ensuring consistent communication and high service standards.
  • Managed customer accounts by responding to inquiries and resolving service-related concerns in a timely, professional manner.
  • Demonstrated strong organizational, communication, and problem-solving skills while supporting both internal stakeholders and external clients.

Sales Manager Admin

FedEx
12.2014 - 06.2021
  • Provides essential administrative support to multiple managers and sales professionals, ensuring seamless execution of tasks and alignment with organizational goals and business objectives.
  • Facilitated clear and timely communication across multiple channels to promote information flow and alignment within the sales team.
  • Collaborated closely with sales staff to support their initiatives, contributing to the achievement of team sales goals and performance targets.
  • Developed and generated reports to provide actionable insights and highlight key sales trends, aiding in data-driven decision-making.
  • Demonstrated strong time management and organizational skills to successfully prioritize and complete diverse responsibilities in a fast-paced environment.
  • Performed additional administrative and operational duties as assigned, showcasing flexibility, adaptability, and a proactive approach to supporting team needs.

Instructional Designer - Training and HR

FedEx Express
08.1991 - 07.2001
  • Developed and supported training programs in partnership with the HR Training Department, ensuring alignment with organizational learning strategies.
  • Created engaging instructional content, including manuals, presentations, and job aids to enhance employee development and performance.
  • Identified training needs by collaborating with department leaders to align learning objectives with business goals and workforce development initiatives.
  • Assisted in evaluating training effectiveness using participant feedback and departmental performance metrics to inform future program improvements.
  • Maintained organized and up-to-date training content to ensure consistency, compliance with company policies, and scalability across departments.
  • Applied instructional design principles and HR best practices to deliver impactful, learner-centered training experiences.

Education

MBA - Human Resources Management

Nova Southeastern University
Davie, FL

Bachelor of Business Administration Degree - undefined

Baruch College, The City University of New York
New York, NY

Skills

  • Proficient in Microsoft Office Suite
  • Workday proficiency
  • Adobe PageMaker proficiency
  • Full-Cycle Recruitment and Onboarding
  • Benefits and Workers' Compensation Administration
  • Payroll Processing and Labor Law Compliance
  • Training Development and Delivery
  • Cross-Functional Collaboration
  • Proficient in English and Spanish

Recognition

  • Bravo Zulu (1995-Present)
  • Rising Star Award (2020-Present)
  • Purple Choice (2020-Present)

Certification

  • Professional in Human Resources
  • Business Acumen
  • Certified payroll specialist
  • Certified in Curriculum Development, Front-End Analysis, and Training Design

Timeline

Sales Support Specialist (CHT)

FedEx
12.2014 - Current

Sales Manager Admin

FedEx
12.2014 - 06.2021

Instructional Designer - Training and HR

FedEx Express
08.1991 - 07.2001

Bachelor of Business Administration Degree - undefined

Baruch College, The City University of New York

MBA - Human Resources Management

Nova Southeastern University

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