Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolimar Ruiz

Orlando,FL

Summary

Dynamic customer service professional with a proven track record at Alorica, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic conflict resolution and managed high-stress situations effectively. Proficient in Microsoft Excel, I consistently achieved productivity goals while fostering strong client relations.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica
09.2024 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Fulfillment Specialist

Walgreens Boots Alliance
06.2024 - 10.2024
  • Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
  • Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
  • Provided exceptional customer service to internal and external customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
  • Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch.
  • Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.

Store Manager of Operations

Metro by T-Mobile
06.2023 - 02.2024
  • Increased sales by 90% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.

Education

Associate of Science - General Studies

Valencia College
Orlando, FL
05-2026

High School Diploma -

Oak Ridge High School
Orlando, FL
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Microsoft outlook
  • Scheduling
  • Call management

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Alorica
09.2024 - 06.2025

Fulfillment Specialist

Walgreens Boots Alliance
06.2024 - 10.2024

Store Manager of Operations

Metro by T-Mobile
06.2023 - 02.2024

Associate of Science - General Studies

Valencia College

High School Diploma -

Oak Ridge High School

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