Yoliorqui Batista

• Coached and developed associates and leads, followed up on expectations, and supported leadership across departments.

• Tracked labor and performance trends, assessed OTS risk, and resolved operational barriers to maintain workflow.

Facilitated workflow processes to improve performance, quality, and safety, achieving service goals.

Led front-end team to ensure efficient customer service during peak hours.

• Led front-end associates, coordinated coverage, and ensured smooth customer service and checkout operations.

• • Coached associates on performance, attendance, and service expectations while effectively resolving customer concerns.
• Trained new cashiers on register operations and customer interaction standards.
• Coordinated schedules to optimize staff coverage and reduce wait times.

• Supervised associates during daily warehouse operations to improve workflow and meet operational goals.
• Monitored performance metrics and resolved operational issues to maintain productivity and service quality.
• Identified process improvement opportunities to streamline operations and enhance team effectiveness.
• Delegated tasks and monitored workloads to achieve daily objectives.
• Trained and cross-trained associates on various warehouse processes.
• Collaborated with management to maintain workflow and meet deadlines.
• Ensured compliance with safety standards and company policies.

• Processed, packaged, and shipped orders with accuracy to ensure timely delivery.
• Organized and maintained stock and inventory for efficient retrieval and management.
• Examining and inspecting products for defects and damages.
• Receiving, unloading, and arranging inventory items appropriately.
• Following the state health and safety regulations and practices.
• Offloading delivery trucks that transport goods and/or merchandise into the warehouse.
• Managed operations of OB department during peak season to meet increased demand.

• Supervised team and supported Team Leader in daily operations to ensure smooth workflow.
• Oversaw display and merchandising standards for new and existing products to enhance customer engagement.
• Facilitated training programs to foster positive and productive a positive and productive work environment.
• Supported leadership in maintaining a safe work environment.
• Anticipated customer needs by actively listening and engaging during interactions.

• Supervised and trained staff in daily operations, fostering a collaborative environment to improve team dynamics.
• Reviewed staff performance and provided constructive feedback to support professional development.
• Collaborate with team leads on setting and achieving team-specific goals.
• Purchased inventory based on current trends and customer interest, ensuring alignment with sales strategies.
• Display merchandise to maximize purchasing appeal.
• Organize sales and product demonstrations.
• Write sales and customer reports and make recommendations for improvements.
• Interact with customers and resolve complaints or grievances.