YOLISA THOMAS

• Performed hand-finishing of final products after assembling component parts for items.
• Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
• Inspected completed products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
• Followed procedures at all times for personal and team safety.
• Communicated with other departments to facilitate fulfillment activities and address issues.
• Worked with customers to pack items according to specific desires and requirements.

• Inbound and outbound calls for Government Programs : Managed over 100 plus customer calls per day. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits,medical assistance,social security, and public housing. Remote work / on site
• Provided primary customer support to internal and external customers
• Resolved concerns with products or services to help with retention and drive sales

• Telephone service facility set up to handle large number of inbound / outbound calls. Managed over 50 plus daily to clients calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Built customer confidence by actively listening to their concerns giving appropriate feedback.
• Handling medical insurance, surveys, making appointments to doctor office for members, also pharmacy calls. Trained new employees on company customer service policies, service level standards. Maintained patient privacy, confidential patient information. Offered direction gave constructive feedback to motivate team members.
• Greeted and welcomed new patients, assisting with orientation of programming schedule and rules

Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Created and implemented policies to achieve customer satisfaction and maintain food service standards.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Reduced shortages 10 % by holding staff accountable for excessive food waste and conducting shift inventories.